Customer Service Officer

Essential Employment; Wembley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading employment service is seeking a Customer Service Officer in Wembley for a temporary role. You will support customers related to Housing Benefit applications, demonstrating strong empathy and communication. Working Monday to Friday, this role is integral to assisting with council support, ensuring residents receive the assistance they need.

Qualifications

• Experience in customer service, particularly in housing support.
• Ability to manage multiple systems and handle calls efficiently.

Responsibilities

• Provide support on Housing Benefit and related applications.
• Advise customers about their claims.
• Escalate unresolved issues to the back office.

Skills

Empathy

Strong listening skills

Communication

Job description

Customer Service Officer needed in Wembley

Position Details

• Rate: £16.79 per hour (PAYE)
• Type: Temporary role
• Reference Number: 5270219

Role Responsibilities

The successful candidate will work in the Housing Benefit Information team, managing multiple systems, handling calls, and demonstrating empathy and strong listening skills. Responsibilities include:

1. Providing support regarding Housing Benefit, Council Tax support, Resident Support Fund, and DHP applications.
2. Offering advice and explanations to customers about their claims.
3. Escalating unresolved issues to the back office for Housing Benefit.

Working Hours

Monday to Friday, 9am to 5pm, in the office.

Application Process

If interested, please apply via our website with your CV or email your CV to [e-mail], quoting the reference number.

Additional Information

Essential Employment acts as an employment business for this vacancy and is an Equal Opportunities Employer. All roles may be subject to pre-employment checks, including references.

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