Customer Service Officer

Housing Plus Group; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading social housing provider in the UK is seeking a Customer Services Officer to join their Homes Plus Customer Services team. The role involves managing various customer communications via phone, email, and social media, ensuring outstanding service. Ideal candidates will have a strong background in customer service, excellent IT skills, and the ability to handle sensitive inquiries with care. Join a team committed to making a real difference.

Qualifications

• Experience in a busy call handling environment.
• Ability to handle sensitive enquiries with diplomacy.
• Excellent verbal and written communication skills.

Responsibilities

• Handle a variety of incoming customer communications.
• Coordinate with other departments for effective responses.
• Ensure outstanding customer service.

Skills

Customer service experience

Problem-solving mindset

Clear communication

Good IT skills

Tools

Word

Excel

Job description

We currently have an exciting opportunity for a Customer Services Officer to join our successful in-house Homes Plus Customer Services team on a full time, permanent basis. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services.

The role

We have exciting opportunities for people who have a passion for customer service and have previous experience in this sector. As a top-rated organisation for social housing, Housing Plus Group is a leading provider of homes and care services that customers can trust. When you join our friendly Customer Service team, you'll be providing the all-important help and support that maintains this trust.

You'll be handling a wide variety of incoming customer communications via phone, email and social media. We'll expect you to pay close attention to people's individual needs and use all your initiative to work with other departments and ensure an effective response.

Good experience of customer contact, preferably in a busy call handling environment.
Good IT skills, including Word and Excel, with the aptitude to learn more.
Clear and concise verbal and written communication.
A problem-solving mindset.
Ability to handle sensitive enquiries and difficult conversations with diplomacy.

We're one of the West Midlands' largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:
Own it - make it happen
Improve it - move things forward.
Live it - show understanding and compassion

We're building something special and need talented people to help lead the way. There's never been a better time to join us and make a real difference.