Customer Service Officer

Abm; Cramlington; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading facility services provider in the UK is seeking a Security Personnel to maintain a safe and secure environment in a busy shopping centre. Responsibilities include patrolling, cleaning, monitoring CCTV, and responding to incidents. Candidates should possess excellent customer service skills and remain calm under pressure. Benefits include 24/7 GP service, mental health support, and access to exclusive discounts.

Benefits

24/7 GP service for you and your family

Mental health support and counseling

Get Fit Programme

Financial and legal support

Cycle to work scheme

Access to Perks at Work app with discounts

Responsibilities

• Maintain a safe and secure environment for customers and employees.
• Ensure cleaning standards are of the highest quality.
• Monitor CCTV cameras and report incidents.
• Respond to emergency situations and liaise with emergency services.

Skills

Excellent customer service

Professional approach with sound judgment and integrity

Remain calm under pressure

Work well with others

Flexible to cover holidays and sick leave

Ability to follow instructions

Job description

Social network you want to login/join with:

WORKING HOURS: 40 Hours per week 5 days out of 7

Maintaining a safe and secure environment for customers and employees by patrolling and monitoring premises in a busy shopping centre. Responsible for day-to-day cleaning and housekeeping. Supporting the day-to-day supervision of the daily operations of the Centre.

Ensure the cleaning standards within the Centre are of the highest thereby delivering a clean and safe environment for all visitors. Ensure efficient recycling and waste management is carried out. Maintain welfare facilities in good condition. Liaise with all colleagues to ensure the smooth and efficient running of the Centre. Cleaning car parks with mechanical sweeper and manually brushing edges and gutters. Carry out daily inspections of site streets, car parks, service roads/areas, and public access areas back of house. Ensure all Health & Safety checks are carried out as requested by Facilities Manager & Centre Manager. Communicate and deliver Health and Safety practices and regulations to company/centre standards.

Prevent, detect, and investigate disturbances, offences on site, signs of intrusion, ensure security of doors and gates, and that no unauthorized personnel enter restricted areas. Report incidents & accidents, write reports of daily activities and irregularities, such as property damage, unauthorized persons, requests for assistance, or unusual occurrences. Attend court or tribunal to give evidence if required. Monitor and operate CCTV cameras, view and download recorded footage, and maintain effective multiple information feeds including CCTV footage, Bodycams, and the radio system.

Deal courteously with individuals acting in an anti-social manner, under the influence of alcohol or drugs, or escort individuals from the Centre/site. Respond to emergency situations, liaise with emergency services, police, ambulance, and fire service. Ensure all contractors have a valid permit before commencing work. Perform reception duties such as answering calls, logging visitors, and providing information. Test fire alarm systems, deal with spillages or litter, and carry out other general services within the Centre as requested by management. Take responsibility for health and safety for yourself and others.

Requirements

• Excellent customer service
• Professional approach with sound judgment and integrity
• Remain calm under pressure
• Work well with others
• Flexible to cover holidays and sick leave
• Ability to follow instructions

We offer a range of benefits including:

• 24/7 GP service for you and your immediate family
• Mental health support and counseling
• Get Fit Programme
• Financial and legal support
• Cycle to work scheme
• Access to Perks at Work app with discounts, gift cards, cashback, and resources on various topics

For more information about ABM’s benefits, visit our careers page.

ABOUT US

ABM is one of the world’s largest providers of integrated facility services. We aim for a cleaner, healthier, and more sustainable world, offering services including cleaning, engineering, parking, electrical & lighting, energy solutions, HVAC & mechanical, security, and mission-critical solutions. We serve diverse industries across the UK with more than 10,000 team members. Visit our website for more information.

ABM promotes diversity and inclusion in employment and is a proud member of the Armed Forces Covenant Employer Recognition Scheme.