Customer Service Officer

Customer Service Officer

LMA Birmingham, United Kingdom Apply now Posted 1 day ago In-Office Job Permanent Up to GBP16800.00 per annum

Customer Service Officer

LMA Birmingham, United Kingdom Apply now

A part-time role where you can utilise your excellent Customer Service experience gained from a retail, Financial Services or banking environment.

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Part-time Customer Service Officer

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every interaction makes a difference?

The bank foster a collaborative, customer-first environment where your contributions are valued.

Location: Birmingham

The main duties include:

• Engaging with customers via phone, email, secure messaging, and post, providing timely and effective solutions.
• Managing customer queries-identifying needs, resolving issues, and ensuring a seamless experience.
• Opening & maintaining accounts-handling transactions, payments, and account updates with accuracy.
• Handling complaints with care-resolving concerns professionally or escalating when necessary.
• Ensuring compliance-working closely with internal teams to uphold regulatory standards.

Essential skills and Experience required:

• Customer service experience-ideally within banking, retail, or financial services.
• Strong communication skills-both written and verbal, with an excellent telephone manner.
• Attention to detail-you're meticulous, organised, and thorough.
• Tech-savviness-comfortable with CRM systems, Microsoft Office, and digital platforms.
• Problem-solving mindset-you take initiative and think on your feet to support customers effectively.

Banking or financial services experience (especially in Savings).
Knowledge of Consumer Duty, GDPR, or Data Protection regulations.

LMA Recruitment are specialists in permanent and temporary recruitment for the Finance, HR, Business Support and Financial Services skillsets with off...

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