Customer Service Manager - Windows & Doors

Mitchell Maguire; England; On-site; GBP 38,000 - 43,000; Full time

Job summary

A specialist construction recruitment consultancy is seeking a Customer Service Manager for high-end window and door systems in Stoke-on-Trent. You will lead a team of 3, enhance performance, and maintain customer relationships. The role offers a competitive salary of £38,000 to £43,000 and includes benefits such as pension and health cash plan.

Benefits

Pension

Health cash plan

22 days annual leave

Qualifications

• Must have experience within a senior customer service position.
• Outstanding communication skills across all levels.
• Must be a people person able to maintain relationships and motivate staff.

Responsibilities

• Manage the customer service and order processing teams with circa 3 direct reports.
• Oversee all service functions and ensure effective communication throughout the team.
• Implement strategies to enhance performance, productivity, and profitability.

Skills

People management skills

Outstanding communication skills

Data analysis

Project management

Job description

Customer Service Manager Windows & Doors

Job Title: Customer Service Manager Windows & Doors

Job reference Number: (phone number removed)

Industry Sector: Customer Service, Customer Service Manager, Customer Care, Customer Care Manager Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing

Location: Stoke-on-Trent

Remuneration: GBP38,000 - GBP43,000

Schedule: 40hr working week (07 00 or 08 30 Monday Friday)

Benefits: Pension, health cash plan, 1x death in service, 22 days annual leave

The role of the Customer Service Manager Windows & Doors will involve:

• Customer Service Manager position dealing with a high end manufactured window and door systems
• Manage the customer service and order processing teams with circa 3 direct reports
• Offer leadership and actively engage in the development of your team to increase performance, efficiency and succession planning
• Oversee all service functions and encourage consistent and effective communication throughout the team
• Implement effective methods and strategies to enhance performance, productivity, and profitability across various departments
• Assess and manage any service escalations as required

The ideal applicant will be a Customer Service Manager Windows & Doors with:

• Must have experience within a senior customer service position
• Must have strong people management skills
• Outstanding communication skills across all levels
• Proficient in data analysis and project management
• Ideally will have experience working for a manufacturer
• Must be a people person able to maintain relationships, motivate staff and communicate effectively

Mitchell Maguire is a specialist construction recruitment consultancy, dealing exclusively with construction jobs, construction vacancies and specification positions within: Customer Service, Customer Service Manager, Contact Centre, Aluminium Windows, Aluminium Doors, Entrance Doors, Facades, Steel Windows, Windows & Doors, Architectural Windows, Architectural Facades, Steel Doors, Sliding Doors, Window Systems, Doors, PVCu, uPVC, PVCue, Window Trims, Fenestration, Window Profiles, Window and Door Fabricators, Manufacturer, Manufacturing