Customer Service Manager - Sport

Blu Digital; West Midlands Combined Authority; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading customer service provider in England seeks a dedicated customer service professional passionate about sports. The role involves resolving customer queries, maintaining high satisfaction levels, and building lasting relationships. Ideal candidates should thrive in fast-paced environments, work well under pressure, and be willing to assist during evenings or weekends. Join us to provide first-class service and make a difference!

Qualifications

• Experience in customer service.
• Passion for sports.
• Ability to thrive under pressure and solve problems effectively.

Responsibilities

• Take full ownership of customer queries and resolve issues across email, phone, and messaging channels.
• Go beyond scripts and standard answers to provide first-class service.
• Handle delivery issues and work toward timely resolutions.
• Build long-term relationships with loyal fans and maintain customer satisfaction as a priority.
• Be available to assist during evenings or weekends to ensure world-class service.

Skills

Customer service experience

Problem-solving abilities

Communication skills

Ability to work under pressure

Passion for sports

Job description

Overview

Are you a standout customer service professional with a passion for sport and a talent for turning every interaction into a first class experience? This is a fast-paced, hands-on opportunity where no two days are the same, ideal for someone who thrives under pressure, loves solving problems, and takes pride in leaving a lasting impression on every customer. We’re looking for someone who goes beyond scripts and standard answers, takes full ownership of queries, communicates confidently across email, phone, and messaging, and isn’t afraid to step up during evenings or weekends to maintain world-class service. You’ll handle everything from resolving delivery issues to building long-term relationships with loyal fans, all while keeping customer satisfaction at the heart of what you do. If you have experience in customer service and a passion for sports we would like to hear from you.

Responsibilities

• Take full ownership of customer queries and resolve issues across email, phone, and messaging channels.
• Go beyond scripts and standard answers to provide first-class service.
• Handle delivery issues and work toward timely resolutions.
• Build long-term relationships with loyal fans and maintain customer satisfaction as a priority.
• Be available to assist during evenings or weekends to ensure world-class service.

Qualifications

• Experience in customer service.
• Passion for sports.
• Ability to thrive under pressure and solve problems effectively.