customer service manager - retail

CMP Group; Woodbridge; On-site; USD 95,000 - 105,000; Full time

Job summary

A global manufacturing company seeks a Corporate Customer Service Manager in Woodbridge to oversee customer service operations across North America. The role involves managing a team, analyzing service metrics, and ensuring high levels of customer satisfaction. The ideal candidate will have a strong background in customer service leadership and be skilled in utilizing ERP and CRM systems.

Benefits

Extended Benefits Plan

Performance Programs

Quarterly team events

Qualifications

• Proven experience in managing customer service teams.
• Ability to analyze performance metrics and generate reports.
• Strong communication skills for training and customer interaction.

Responsibilities

• Supervise and manage the customer service team.
• Respond to escalated customer complaints effectively.
• Ensure efficiency in order processing and customer satisfaction.

Skills

Team leadership

Customer service expertise

Problem-solving

Data analysis

Education

Bachelor's degree or higher

Tools

ERP systems

CRM systems

Job description

Title posted on ZipRecruiter - Corporate Customer Service Manager

Posted onJuly 28, 2025 by Employer details CMP Group

To add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!

customer service manager - retail

Title posted on ZipRecruiter - Corporate Customer Service Manager

Posted onJuly 28, 2025 by Employer details CMP Group

Add to favourites

To add a job posting to your favourites, you need a Job Bank account. Sign in or sign up now!

Sign in Sign up for a Plus account

• Email
• Copy link

Job details

Job Description

Job Description

CMP Group Ltd. (CMP) is a global manufacturing company with 6 manufacturing and distribution facilities throughout Canada, the United States, Italy, Australia, and China. CMP supplies the recreational and commercial marine industries with a broad range of products for various industry segments, including anchoring & ground tackle, corrosion, dock & boat accessories, and steering & controls. CMP manufactures and distributes products under the brands, Martyr, Rocna, Vulcan, Titan, Panther, Dock Edge, Octopus, Intellisteer, Sanitation Equipment and, Trollmaster.

Reporting to the Chief Financial Officer, the Corporate Customer Service Manager is responsible for championing the position of the "customer" by managing the order workflow , customer support processes, and providing prompt and accurate technical information for all company products as well as managing the day-to-day operations of the customer service department across North America.

Benefits:

• Salary range - $95000 to $105000 (based on experience)
• Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
• Performance, Education & Referral Programs
• Quarterly town halls, summer BBQ's, quarterly pizza lunch and Winter Holiday Party
• And much more!

Responsibilities:

• Responsible for the direct supervision of team members across North America. This includes, but is not limited to, selection, training, performance evaluation and development, skills assessment, discipline and termination.
• Manages and assess service statistics and prepare detailed reports on their findings.
• Fosters a cooperative team environment conducive to the sharing of information and training to promote independent decision making.
• Responds to escalated customer concerns and issues.
• Facilitates training programs to enhance customer service performance and staff development.
• Ensures that the customer service department is effective in the processing and expedition of customer orders.
• Action-oriented approach to efficient resolution of product/service requests for customers.
• Initiates and supports continuous improvement efforts that increase customer satisfaction and revenue throughout all areas of responsibility.
• Supports the development and ensures implementation of new systems and processes that improve efficiency.
• Leverages company database tools to create efficiency in logistics and customer satisfaction.
• Responsible for overseeing the management of the Master data for customers in the ERP system
• Works collaboratively with customers and all internal departments to drive customer satisfaction throughout the organization
• Maintains and ensures process workflow, standard operating procedures (SOP) and documentation are up to date.
• Supports the Finance team with the administration of collections initiatives and ensures that cash and credit card sales are paid prior to being released to shipping.
• Provides basic quotation services
• Timely and accurate sales lead information.
• Facilitates Customer Returns and oversees the returns process and works with other functional groups in the organization to expedite the processing of credits.
• Facilitates Warranty Claims and oversees the Warranty process.
• Participates or provides resources as exhibitor at trade shows as required.

Quality:

• Participate in Quality Audits as an Internal Auditor or Auditee.
• Ensures that subordinates participate in internal audits as required.
• Closes outstanding Quality Reports within 14 days of issue.

Team Building:

• Conducts and documents 1X1 meetings with direct reports, conduct annual performance
  • Location Woodbridge , ON
  • Work location On site
  • Salary $ 130,263.52 YEAR annually
  • Terms of employment Permanent employment Full time
  • Starts as soon as possible
  • vacancies 1 vacancy
  • Source ZipRecruiter #a57d7448
  • Woodbridge, ON
  View the full job posting on ZipRecruiter

  Advertised until

  2025-08-26

Important notice: This job posting has been provided by a partner site. Job Bank is not responsible for this content.

Report a problem with this job posting * What’s wrong? This job posting contains incorrect information Inaccurate salary Inaccurate job title Link to full job posting / Expired or closed job posting Provide more details: Report potential misuse of Job Bank

Thank you for your help!

You will not receive a reply. For enquiries, please contact us .

Sign up for a Plus account to get the most out of your job search and access all the tools available on Job Bank!

The median wage is the salary of a given occupation where half the workers earn more than that amount, and half earn less. This information is presented on job postings to help job seekers determine how the salary compares to the amount earned by other workers working the same job. Job Bank preferred indicating the median wage, which is less affected by extremely high or low wages, rather than the average wage which is calculated by adding up all the salaries of a group of people and then dividing that total by the number of people.