Customer Service Manager - Reading

BCT Resourcing; England; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A recruitment firm is seeking a Customer Service Manager based in Reading. You will implement policies, ensure compliance with standards, and handle customer inquiries efficiently. Candidates should demonstrate a proactive approach and strong skills in Excel and data analysis. The position offers a salary range of £30,000 - £35,000 per annum, with the option for remote work.

Qualifications

• Proactive approach to problem solving.
• Positive attitude towards challenges.
• Performance, achievement, and results-driven.

Responsibilities

• Implement policies and procedures with management.
• Adhere to regulatory standards.
• Provide reports as required.
• Handle customer inquiries via email and telephone.
• Manage all associated administration.

Skills

Problem solving

Positive attitude

Performance-driven

Data analysis

Good online eCommerce sense

Tools

Excel

PowerPoint

Word

Microsoft Project

Job description

Title: Customer Service Manager

Location: Reading / Remote

Salary: £30,000 - £35,000 per annum

Job Overview

A Customer Service Manager is required for one of our client to be based in Reading.

Job Responsibilities

• Working closely with management in the implementation of policies and procedures
• Adherence to regulatory standards and procedures
• Provide reports as required
• Dealing with customer inquiries via email and over the telephone
• Dealing with all associated administration

Requirements and Attributes

• With a proactive approach to problem solving, have a positive attitude towards things
• Be performance, achievement and results driven
• Excel, PowerPoint, Word, and Microsoft Project skills
• Data analysis skills
• Good online eCommerce sense

If you feel you have the relevant experience and credentials for this role, please simply send your CV by hitting APPLY NOW!