Customer Service Manager, Medical Devices

Outlier Placements; Milton Keynes; On-site; GBP 40,000 - 55,000; Full time

Job summary

A growing Medical Device company is seeking a Customer Service Manager to lead their team and enhance client engagement. The role involves strategic oversight, managing key accounts, and ensuring operational efficiency. This is an excellent opportunity to impact a dynamic business positively.

Benefits

Competitive package

Above market holiday entitlement

Pension

Ongoing training and development programme

Qualifications

• Minimum 5 years Account Management and/or Customer Service experience.
• Minimum 3 years team leadership experience.
• Experience in stock management and rotation.

Responsibilities

• Responsible for the Customer Service Function and team.
• Manage key accounts including surgeries and hospitals.
• Implement processes for efficient stock management.

Skills

Customer centric mindset

Strong communication

Problem solving

Attention to detail

Multitasking

Strategic mindset

Job description

Customer Service Manager, Medical Devices

Customer Service Manager, Medical Devices

This range is provided by Outlier Placements. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Outlier Placements

Executive Search Director at Outlier Placements | Expedition Lead at Outlier Ascents

We’re helping one of our Private Equity Clients hire a Customer Services Manager for an innovate and growing Medical Device company within their portfolio.

The business is an industry leader in Cold Compression Therapy, a game changer for recovery from surgery and sports injuries. With a wide variety of ongoing contracts with hospitals and sports clubs internationally, innovation, client engagement and end user support are key to success in this market, which this business prides itself on.

Customer Service is a key measure for success, with this role as pivotal to the ongoing success and growth. The Customer Service Manager is a strategic hire that will require someone not only with excellent customer engagement and project management skills, but also a strategic mindset.

The role

• Reporting to the Chief Commercial Officer, you’ll have a high degree of autonomy and be responsible for the Customer Service Function and team.
• A player / manager role with a small customer service team, which is a mix of full and part time, plus onsite and remote workers.
• As a key part of the management team, you will be involved in the Strategic direction of the business and advise the board on possible problem areas and efficiency measures for stock management and rotation.
• You’ll establish best practice operationally and implement processes for efficient stock management, including creating and managing bookings.
• Interact directly and help manage key accounts, including surgeries, hospitals and sports clubs, both locally and internationally.
• As a senior member of the management team of a small, dynamic and growing business, you will need to help where needed and supporting both Sales teams and warehouse as needed.
• You’ll work closely with internal teams to provide a seamless and professional service for the end user.

Your skills and experience

• Minimum 5 years Account Management and/or Customer Service with either Medical Devices or a similar product.
• Minimum 3 years team leadership experience.
• A customer centric mindset with strong communication and problem solving skills and experience of working with a diverse client portfolio.
• Stock management and rotation experience is critical, with a knowledge of managing customer expectations and also internal communication effectively with Sales and Warehouse teams.
• Attention to detail and an ability to multitask is key to this dynamic role.
• A strategic and growth mindset, proactively identifying areas for improvement and actioning necessary change.
• Experience of working across a diverse team and an ability to develop a professional working culture in your team and the wider business.

This is a great opportunity to make a real impact to a growing, innovative business and a dynamic team. The role comes with a competitive package, above market holiday entitlement, pension and an ongoing training and development programme.

If you’re interested to hear more, send your CV to [e-mail] or apply directly here.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

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