Customer Service Manager - FT - MUST BE OVER 18 - Livingston

McDonald's; Scotland; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading global brand seeks a Customer Service Manager in Livingston, West Lothian. This role requires enthusiasm, energy, and a genuine smile to enhance the customer experience and create memorable moments. The ideal candidate will connect with customers, suggest service improvements, and inspire the team while delivering exceptional service.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts from top brands

Qualifications

• Genuine smile and enthusiasm.
• Ability to connect with customers.
• Experience in a high-energy environment.

Responsibilities

• Enhancing customer experience during visits.
• Delivering exceptional service in a fast-paced environment.
• Suggesting service improvements based on training and skills.

Skills

Communication

Customer Engagement

Energy

Job description

Customer Service Manager - FT - MUST BE OVER 18 - Livingston, West Lothian

Overview

McDonald's is one of the most recognized brands in the world. Our core values are Serve, Inclusion, Integrity, Community, and Family. We are committed to fostering a safe, respectful, and inclusive workplace, providing quality jobs, and making opportunities accessible to all.

The Customer Service Manager plays a vital role in enhancing the customer experience. You will be at the heart of our restaurant, welcoming customers and creating 'feel-good moments' during their visit. Working closely with the management team, you will suggest improvements to our service based on your training and skills.

In this fast-paced, energetic environment, you will deliver exceptional service. Building genuine rapport, uplifting the mood, inspiring performance, and exceeding customer expectations are key. Respectfulness, confidence in suggesting improvements, and maintaining high energy levels are essential qualities for this role.

We seek someone with a genuine smile, enthusiasm, energy, and the ability to connect with customers, making them feel valued.

Benefits include: Holiday pay, Service Awards, Meal allowance, Employee discounts from top brands, and more.