Customer Service Manager (Evenings)

Office Angels; Newton Abbot; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading customer service business in the outskirts of Newton Abbot is seeking a Customer Service Manager to lead operations and drive excellence. The role requires strong leadership and communication skills, offering a salary of £30,000-£33,000 FTE and flexible hours. If you're passionate about delivering exceptional service and leading a high-performing team, apply today.

Qualifications

• Proven experience in customer service management or a similar supervisory role.
• Comfortable working cross-functional and managing multiple priorities.
• A can do attitude.

Responsibilities

• Lead, mentor, and develop the customer service team.
• Ensure prompt and professional handling of customer communications.
• Promote upselling through product focus days and team initiatives.
• Collaborate with buying teams and suppliers to support promotional activities.
• Report on team performance, customer trends, and sales data.

Skills

Customer service management

Strong communication

Coaching and analytical skills

Ability to lead by example

Multi-tasking

Job description

Overview

Customer Service Manager (evenings)

Are you a dynamic leader with a passion for delivering exceptional customer service? Our client is seeking a Customer Service Manager to lead the customer service operations and drive excellence across the team. This is a unique opportunity to join a fast-paced, customer-focused business where your leadership will make a real impact. You'll be part of a supportive team, with opportunities for professional development and industry training.

Location: Outskirts of Newton Abbot

Hours: Flexible to be discussed at application. 30-40 hrs per week dependant on candidate with start time being flexible but must be available to work up to 10.15pm 5 days per week.

Salary: £30,000-£33,000 FTE dependant on experience

About the Role & Company

Our client a family run business is a market leader in the food services sector and has gone from strength to stretch in the last 50 years. As Customer Service Manager, you'll take full responsibility for managing daily customer operations, ensuring inquiries are handled efficiently, and fostering a positive and high-performing team environment. You'll work closely with internal departments and external suppliers to enhance service delivery, drive sales initiatives, and maintain strong client relationships.

Key Responsibilities

• Lead, mentor, and develop the customer service team with regular coaching and feedback.
• Ensure prompt and professional handling of customer communications and queries.
• Promote upselling and link selling through product focus days and team initiatives.
• Complete training on products within the team to build product knowledge.
• Collaborate with buying teams and suppliers to support promotional activities.
• Monitor procurement systems, input errors, and customer feedback.
• Manage recruitment, onboarding, rota planning, and health & safety for your team.
• Handle complaints and product recalls with urgency and care.
• Report on team performance, customer trends, and sales data.
• Cover the CSA role when there is sickness or absence

What We're Looking For

• Proven experience in customer service management or a similar management or supervisory role such as Office Manager.
• Strong communication, coaching, and analytical skills.
• Ability to lead by example and inspire a high-performing team.
• Comfortable working cross-functional and managing multiple priorities.
• A can do attitude

If you are looking for a role that can offer you a challenge with a good salary but also works around your lifestyle then do not delay apply today. The role is available now and preference is someone to start immediately as a temp and then to transition into the permanent role. Our client has some flexibility around hours for the right candidate so please call Vicky on 01392 426200 to discuss , apply online or email [e-mail]

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