Customer Service Manager - Doncaster - Engineering Sector

TN United Kingdom; Doncaster; On-site; GBP 50,000 - 55,000; Full time

Job summary

Join a market-leading engineering business as a Customer Service Manager in Doncaster. This role involves leading the internal service department, managing engineer workloads, and ensuring exceptional customer service. You'll be responsible for delivering technical quotations, planning installations, and managing customer repairs. This position offers a competitive salary and extensive benefits in a fully on-site role, providing a fantastic opportunity to make a significant impact in an engineering-focused environment.

Qualifications

• Experience in a similar service management or customer service management role.
• Excellent customer-focused approach and ability to manage varying customer contracts.

Responsibilities

• Lead the internal customer service function delivering technical quotations.
• Plan and manage engineer diaries based on customer needs.

Skills

Customer Service Management

Engineering Knowledge

Team Management

Contract Management

Job description

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Customer Service Manager - Doncaster - Engineering Sector, Doncaster

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Client:

Page Personnel

Location:

Doncaster, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

dfa9f43530ef

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Customer Service Manager

About Our Client

Page Group are working with an industry leading Engineering & Manufacturing business who are looking to appoint a new Customer Service Manager at their offices in Doncaster. This role will manage and lead an internal service department, with responsibility for managing and planning engineer diaries

Job Description

• Lead the internal customer service function delivering technical quotations to customers
• Responsibility for planning and managing engineer diaries and workloads based of customer needs
• Proactively plan installation and servicing in line with customer contractual agreements
• Arrange and manage customer repairs and breakdowns in line with varying customer agreements
• Use and manage all available resources to meet customer requirements in line with contractual agreements
• Drive efficiency and profitability around engineer workload including first time fix
• Manage customer order book liaising with manufacturing and purchasing, checking the progress of customer orders and keeping them informed

The Successful Applicant

• Experience in a similar service management or customer service management role
• Experience in an engineering focused environments
• Experience working with or managing engineers
• Excellent customer focused approach
• Ability to managing varying customer contracts

What's on Offer

This is a fantastic opportunity to join a market leading engineering business at their offices in Doncaster.The Customer Service Manager role offers a salary of £50,000 to £55,000 depending on experience along with extensive company benefits.Please note - this role will be fully on site Monday to Friday