Customer service manager - Chelmsford based

Adecco; Southend-on-Sea; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading retail company located in Chelmsford is seeking a Customer Service Manager to inspire and lead a customer service team. The ideal candidate will have experience in retail management, excellent communication skills, and a proactive approach to customer service. This full-time role offers a competitive salary and opportunities for career growth. Join a supportive team culture that values your contributions.

Benefits

Competitive salary and benefits package

Opportunities for career growth and development

Employee discounts on products

Supportive team culture

Qualifications

• Proven experience in a customer service management role, preferably in retail.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.

Responsibilities

• Inspire and mentor a dedicated customer service team to deliver top-notch service.
• Foster strong relationships with our customers, ensuring their needs are met.
• Tackle customer inquiries and complaints with a positive attitude.

Skills

Leadership skills

Communication skills

Customer-focused mindset

Problem-solving

Job description

Overview

Join Our Team as a Customer Service Manager! Salary: £30,000 - £35,000

Are you ready to take your customer service career to the next level? Do you have a passion for creating exceptional customer experiences? If so, we want YOU to be our next Customer Service Manager at our vibrant retail location in Chelmsford!

Why Join Us?

We believe that our customers deserve the best! As a leading player in the retail industry, we pride ourselves on our commitment to excellence and innovation. We\'re looking for a bright, enthusiastic, and driven individual to lead our customer service team and ensure every customer leaves with a smile!

Responsibilities

• Team Leadership: Inspire and mentor a dedicated customer service team to deliver top-notch service.
• Customer Engagement: Foster strong relationships with our customers, ensuring their needs are met and their feedback is valued.
• Issue Resolution: Tackle customer inquiries and complaints with a positive attitude, turning challenges into opportunities.
• Performance Management: Monitor team performance and implement strategies to enhance service quality and efficiency.
• Training & Development: Conduct regular training sessions to empower your team with the skills they need to excel.
• Sales Support: Collaborate with the sales team to identify areas of improvement and drive customer satisfaction initiatives.

Qualifications

• Proven experience in a customer service management role, preferably in retail.
• Strong leadership skills with the ability to motivate and inspire a team.
• Excellent communication and interpersonal skills.
• A proactive approach to problem-solving and conflict resolution.
• A customer-focused mindset with a passion for delivering outstanding service.
• Familiarity with retail operations and performance metrics is a plus!

Benefits

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Employee discounts on our fabulous products.
• A supportive team culture that values your contributions.

How to Apply

Ready to Shine? If you\'re excited about making a difference and leading a team to success, we\'d love to hear from you! Apply today and step into a role where you can truly make an impact in our customers\' lives.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

Job Information

• Job Title: Customer Service Manager
• Company: Adecco (as employer of record)
• Location: Chelmsford
• Posted: Sep 8th 2025
• Closes: Oct 9th 2025
• Sector: Administration
• Contract: Permanent
• Hours: Full Time