Customer Service Manager

Element Recruitment Ltd; Yate; On-site; GBP 40,000; Full time

Job summary

A leading organisation in Bristol is seeking a Customer Service Manager to enhance their customer service team. This permanent role focuses on team leadership, performance monitoring, and developing strategies for customer relations, offering a competitive salary of £40,000 plus benefits.

Benefits

Competitive benefits

Qualifications

• Proven track record in managing customer service teams.
• Experience in a call centre environment is ideal.
• Passion for customer service and client relationships.

Responsibilities

• Lead, develop, and motivate a customer service team.
• Monitor and report on team performance and customer trends.
• Develop strategies to improve the customer service experience.

Skills

Leadership

Customer Service

Team Development

Job description

Customer Service Manager

Element Recruitment are working with a leading organisation based in Bristol who are looking for a Customer Service Manager to join them on a permanent basis.

In this role you will be responsible for leading, motivating, and developing a customer service team, and will be tasked with mentoring and training team members to ensure the highest standards are achieved. You will also be required to monitor and report on the team performance as well as customer trends and will be responsible for developing strategies to improve the customer service experience.

To be successful in this role, you will need to demonstrate a proven track record in managing customer service teams, ideally in a call centre environment and have a passion for customer service and client relationships.

Key responsibilities:

• Lead, develop, and motivate a team focused on quality service and high performance.
• Manage processes and resources to meet business KPIs and objectives.
• Provide coaching and training to enhance team members' skills and expertise.
• Build effective relationships with stakeholders
• Promote a culture of continuous improvement and innovation within the team.

To be successful in this role, you will need to demonstrate a proven track record in managing customer service teams and have a passion for customer service and client relationships.

This role is based in Bristol with office working hours and a salary of £40,000 + competitive benefits.