Customer Service Manager

Gap Personnel; Wrexham; On-site; GBP 30,000 - 40,000; Full time

Job summary

Gap Personnel is seeking a Customer Service Manager based in Wrexham to lead customer service for UK and export clients. The role involves managing order processing, stock updates, and export documentation, ensuring timely delivery and customer satisfaction. Candidates should have prior experience in a related role, strong IT skills, particularly with Microsoft Excel and Navision, and excellent communication skills.

Benefits

25 days holiday + 8 bank holidays

Flexi time policy

Life Assurance

Free tea and coffee

Free products

Birthday bonus

Qualifications

• Prior experience in a Customer Service, Sales Administration or Supply Chain role, preferably within a Food Manufacturing Environment.
• Strong IT skills including Microsoft Excel.
• Ability to prioritize and work under pressure in a fast-paced environment.

Responsibilities

• Download and process orders from EDI, web platforms, and email.
• Check stock availability and work with Production Planning Team.
• Process export orders and manage call-offs with third-party warehouses.

Skills

Customer Service Experience

IT Skills

Communication

Organizational Skills

Attention to Detail

Tools

Microsoft Excel

Navision

Job description

Customer Service Manager

Up to £40k per annum, dependant on experience

Monday – Friday / 9am – 5pm

Wrexham

Our client based in Wrexham area is looking to recruit a Customer Service Manager on a permanent basis.Reporting to the Supply Chain Manager, the Customer Service Manager will be central to providing excellent Customer Service to our client’s UK and export customers.The role will support order processing, stock management and logistics by working across EDI, web-based orders to ensure customers receive their orders when required.

Performance Objectives

·Order Processing & Customer Support

oDownload and process orders from EDI, web platforms, and email.

oBook transport and delivery slots via portals or email.

oLiaise with customers regarding shortages, substitutions, or refunds.

oHandle queries from new and existing customers across multiple inboxes.

oRaise credits and sample requests where needed.

·Stock & System Updates

oCheck stock availability and work with Production Planning Team and Production Team to resolve shortages.

oUpdate stock sheets weekly and attend monthly stock meetings.

oMaintain customer portals with product details, delivery dates, and forecasts.

oProcess goods-in confirmations and book into Navision once stock arrives.

·Export & Documentation

oProcess export orders and manage call-offs with third-party warehouses.

oPrepare and send export paperwork (commercial invoices, certificates, etc.).

oEnsure all international requirements and formats are up to date.

oSend product photos and updates to customers when required.

·Forecasting & Admin

oUpdate and send monthly forecast templates to customers.

oInput forecasts into Navision and liaise with production on any changes.

oFile PODs and paperwork for audit and customer access.

oOrder office supplies and support general admin tasks.

Person Specification

·Prior experience in a Customer Service, Sales Administration or Supply Chain role, preferably within a Food Manufacturing Environment.

·Strong IT skills including Microsoft Excel.Experience of Navision or similar ERP system preferred.

·Confident communicator, both written and verbal.

·Highly organised with strong attention to detail.

·Ability to prioritise and work under pressure in a fast-paced environment.

·Self-motivated and proactive approach.

Benefits

·25 days hols + 8 BH

·Standard office hours 9-17, 30 mins unpaid break inclusive

·Flexi time policy in place

·Big birthday bonus (4 days holiday extra to annual entitlement on 21,30,40,50,60 birthday year)

·Life Assurance

·Free tea and coffee

·Free products

To apply please call gap personnel Wrexham branch on 01978 366 666 alternatively, send your CV to [e-mail]

gap personnel group is committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.