Customer Service Manager

Huntress - Bracknell; Wokingham; On-site; GBP 35,000 - 50,000; Full time

Job summary

A growing customer service company in Wokingham seeks an experienced Customer Service Manager to lead a small team and enhance client support. Responsibilities include team development, process improvements, and collaborating with departments to optimize customer experience. The ideal candidate has experience in leading teams and driving digital transformation initiatives. This role offers significant autonomy and the opportunity to make meaningful contributions.

Qualifications

• Experience in leading or supervising a customer service or sales team.
• Proven experience with process improvement or digital transformation projects.
• Strong Excel and data handling skills.

Responsibilities

• Lead and develop a team of Customer Service Advisors.
• Support the Head of Sales in customer care standards.
• Drive process improvements and support digital transformation projects.

Skills

Team leadership

Process improvement

CRM and ERP systems

Data handling

Analytical skills

Job description

Overview

A great opportunity for an experienced Customer Service Manager to join our client's close-knit team. The successful candidate will lead and inspire a small customer service team, ensuring clients receive outstanding support from initial enquiry through to aftersales care. You'll be instrumental in streamlining processes, introducing new tools, and creating a more efficient and engaging customer experience.

Responsibilities

• Lead, coach, and develop a team of Customer Service Advisors
• Support the Head of Sales in maintaining excellent standards of customer care
• Oversee the handling of enquiries, quotes, and orders to ensure accuracy and speed
• Drive process improvements and support digital transformation projects
• Hold regular one-to-ones and performance reviews to develop and motivate your team
• Collaborate with other departments to enhance communication and workflow
• Track key performance metrics, identifying trends and opportunities to improve

Skills & Experience

• Experienced in leading or supervising a customer service or sales team
• Proven experience with process improvement or digital transformation projects
• Comfortable using CRM and ERP systems with strong Excel and data handling skills
• Excellent communicator who can balance empathy with efficiency
• Analytical, organised, and solutions-focused with a genuine passion for improving customer experience

This is an excellent chance to join a business that's growing steadily and investing in both its people and its processes. You'll enjoy autonomy, visibility, and the chance to make a real impact on how the business serves its customers. If you're a proactive, people-focused leader who thrives in a changing environment and enjoys making things work better, this could be the role for you!

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK