Customer Service Manager

CITY CURRY LIMITED; Winchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A service-oriented company located in Winchester is seeking a Customer Service Manager to lead and enhance the performance of their customer service team. The successful candidate will train and support team members, manage daily operations, and ensure high customer satisfaction by promptly addressing inquiries and issues. This role emphasizes creating a collaborative work environment and implementing procedures to improve service quality.

Responsibilities

• Lead, train, and support a team of customer service representatives.
• Perform regular performance evaluations and provide continuous coaching and feedback.
• Create a positive work atmosphere and encourage teamwork and collaboration.
• Manage the daily operations of the customer service department to ensure efficiency and productivity.
• Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
• Develop and implement procedures to enhance service quality and efficiency.
• Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.

Job description

Tasks
● Lead, train, and support a team of customer service representatives.
● Perform regular performance evaluations and provide continuous coaching and feedback.
● Create a positive work atmosphere and encourage teamwork and collaboration.
● Manage the daily operations of the customer service department to ensure efficiency and productivity.
● Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
● Develop and implement procedures to enhance service quality and efficiency.
● Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.