Customer Service Manager

Recruit4staff; Wales; On-site; GBP 32,000 - 34,000; Full time

Job summary

Ein führendes Unternehmen in der Rasenpflege sucht einen engagierten Customer Service Manager, der das Kundenservicezentrum leitet. In dieser Rolle sind Sie verantwortlich für die Sicherstellung der Servicequalität und die Führung eines dynamischen Teams. Sie arbeiten eng mit der Verkaufsleitung zusammen, um die Kundenreise zu verbessern und die Zufriedenheit zu maximieren. Das Unternehmen bietet eine attraktive Vergütung sowie zahlreiche Vorteile, darunter einen medizinischen Cash-Plan und ein großzügiges Urlaubsangebot. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem unterstützenden Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

22 Tage Urlaub

Medizinischer Cash-Plan

Mitarbeiterrabatte

Fahrrad-Leasing

Betriebliche Krankheits- und Elternzeitregelungen

Weihnachtsschließzeit

Qualifications

• Nachweisliche Erfahrung im Kundenservice ist unerlässlich.
• Erfahrung im Management eines Kontaktzentrums oder ähnlichem Umfeld.

Responsibilities

• Leitung des Kundenservicezentrums zur Erfüllung von KPIs.
• Coaching und Entwicklung von Teamleitern und Beratern.

Skills

Kundenservice

Teamführung

Leistungsmanagement

Detailorientierung

Kundenbeschwerdemanagement

Job description

Recruit4staff is proud to represent their client, a leading Lawn Care Company, in their search for a Customer Service Manager to work at their Head Office in St Asaph, Denbighshire.

For the successful Customer Service Manager, our client is offering:

• Starting salary of £32,500 - £33,500 per annum (DOE)
• Monday to Friday, Full-time – 37.5 hours per week
• 22 days annual leave (rising to 26 with length of service) plus bank holidays
• Medical cash plan including online GP, physio, counselling, and more
• Employee discount scheme for major retail and leisure brands
• Cycle to work scheme
• Occupational sick pay, maternity and paternity pay schemes
• Christmas shutdown period

The Role – Customer Service Manager:

• Lead the Customer Support Centre, ensuring all service KPIs and quality standards are met
• Manage the day-to-day operations and team performance, creating a positive and productive environment
• Work closely with the Sales Director to enhance the overall customer journey
• Analyse performance reports to identify improvement opportunities and take action
• Coach, mentor, and develop Team Leaders and Advisors
• Oversee complaint resolution and ensure customer satisfaction is achieved
• Create and manage staff rotas to ensure efficient coverage of all contact channels
• Drive quality, efficiency, and customer service excellence across the team

What our client is looking for in a Customer Service Manager:

• Proven experience delivering high-quality customer service – ESSENTIAL
• Experience in contact centre management or a similar environment – ESSENTIAL
• Demonstrated ability to lead and develop teams, with experience in recruitment and performance management – ESSENTIAL
• Strong attention to detail and calm under pressure
• A collaborative and empowering leadership style
• A proactive approach to customer satisfaction and complaint resolution

Key skills or similar Job Titles: Customer Experience Manager, Contact Centre Manager, Customer Care Manager, Head of Customer Service, Client Services Manager

For further information about this and other positions, please apply now.

This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, who are operating as a recruitment agency, agent, employment agency, or employment business.

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