Customer Service Manager

The Thrive Group; Trowbridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment organization in Trowbridge seeks a Customer Service Manager to ensure high client satisfaction and manage a diverse portfolio of accounts. The ideal candidate will have exceptional customer service experience and proven staff management skills. This position offers a competitive salary, a 25-day holiday package, and health cover in a fully office-based role.

Benefits

Competitive salary

Generous benefits package

25 days holiday plus BHs and health cover

Qualifications

• Proven track record within a similar role, ideally from within production or engineering.
• Great attention to detail and numeracy skills.
• Ability to lead by example and mentor staff.

Responsibilities

• Manage the customer service department to ensure high client satisfaction.
• Oversee a diverse portfolio of Key Accounts.
• Supervise a team including reviews, development, coaching, and training.

Skills

Exceptional customer service experience

Strong staff management skills

Excellent communication skills

Job description

Overview

Thrive Trowbridge are delighted to be working with our client in the Trowbridge area who are actively looking to recruit a Customer Service Manager on a permanent basis.

What you will be doing

• Management of the customer service department to ensure high standards of client satisfaction
• Overseeing a diverse portfolio of Key Accounts and clients
• Supervision of a team including reviews, development, coaching and training
• Involvement with invoicing, pricing and more complex customer service issues
• Collaboration with a number of other departments

What you will need to succeed

• Exceptional customer service / account management experience
• Proven track record within a similar role, ideally from within production or engineering and a technical product range
• Strong staff management skills including training and mentoring
• Great attention to detail, numeracy skills and the ability to lead by example
• Excellent communication skills as you will be dealing with a variety of internal departments and clients

What you will receive in return

• Competitive salary
• Full time Monday to Friday
• Generous benefits package including 25 days holiday plus BHs and health cover
• The opportunity to join a collaborative environment that values both technical and interpersonal excellence
• *Please note 100% office based*

What you need to do next

If you are interested in being considered for this position, please contact [e-mail]

Thrive are acting as an employment business in relationship to this vacancy.

If you have not heard from a consultant within 7 days, please assume you have been unsuccessful on this occasion.