Customer Service Manager

JR United Kingdom; Swindon; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading property development company is seeking a Customer Service Manager in London. You will oversee customer interactions from exchange through the warranty period, ensuring high-quality service and a seamless experience. Ideal candidates have significant experience in customer service management within residential real estate, along with excellent communication skills.

Qualifications

• 5+ years of customer service experience in Residential Real Estate in London.
• Experience managing customer service for Property Developers or House Builders.

Responsibilities

• Implement customer service experience on residential developments.
• Serve as first point of contact for customers throughout the journey.
• Liaise with subcontractors to address reported defects.

Skills

Communication

Customer Service

Team Development

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Job description

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Customer Service Manager, Swindon, Wiltshire

Client: Blayze Group

Location: Swindon, Wiltshire, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views: 4

Posted: 04.06.2025

Expiry Date: 19.07.2025

Job Description:

London Residential Development

An opportunity to join a London Property Developer as a Customer Service Manager, supporting and leading on a key residential apartment development in London. You will be the lead on the Customer Service Experience from exchange through the warranty period, overseeing the close-out phases of the development ahead of Practical Completion (PC). Your role will include ensuring construction teams deliver high quality work and a first-class customer experience throughout the journey. Developing and maintaining relationships with construction partners and suppliers to ensure best practices and high standards are adhered to, with a proactive approach.

The ideal candidate would have experience as a Customer Service Manager with demonstrated knowledge in customer service and experience in developing teams that provide customers with a delightful, frictionless experience.

Responsibilities

• Implement and provide a customer service experience on key residential developments in London, utilizing best practices and knowledge within residential development and real estate.
• Serve as the first point of contact for customers throughout the customer journey, from exchange and completion to the 2-year warranty period.
• Provide clear communication to customers regarding construction updates.
• Liaise with subcontractors to ensure reported defects are addressed in a cost-effective and professional manner.

Qualifications & Experience

• Bachelor's degree or equivalent experience
• 5+ years of customer service experience within Residential Real Estate in London
• Experience in a Customer Service Management role for a Property Developer or House Builder
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.)