Customer Service Manager

Omnia Outsourcing Limited; Rotherham; On-site; GBP 32,000 - 42,000; Full time

Job summary

Omnia Outsourcing Limited in the United Kingdom is seeking a Customer Service Manager to lead, motivate and develop a team of customer service advisors, delivering excellent service while achieving agreed performance targets. You will set clear KPIs, coach staff on call handling and issue resolution, monitor quality metrics and work with other departments to continuously improve customer outcomes.

This role requires strong leadership, a customer‑centric mindset and the ability to drive change in

Responsibilities

• Lead and manage a team of customer service advisors on a day-to-day basis to deliver excellent service and meet KPIs.
• Set clear performance expectations and ensure team members meet agreed KPIs and quality targets.

Job description

Omnia are looking to recruit a Customer Service Manager to lead, motivate and develop a team of customer service advisors to deliver excellent customer service while achieving agreed performance, quality and operational targets.

Key Responsibilities

• Lead and manage a team of customer service advisors on a day-to-day basis. Set clear performance expectations and ensure team members meet agreed KPIs an...