Customer Service Manager

www.findapprenticeship.service.gov.uk - Jobboard; Reading; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A client-focused service is looking for a Customer Service Manager, responsible for managing customer inquiries, implementing policies, and ensuring compliance with standards. Ideal candidates will have strong Excel and data analysis skills, alongside a positive, proactive approach to problem-solving. The position is based in London with remote options available.

Qualifications

• Proactive approach to problem solving with a positive attitude.
• Performance, achievement, and results-driven mindset.
• Experience in data analysis.

Responsibilities

• Implement policies and procedures with management.
• Ensure regulatory standards adherence.
• Handle customer inquiries via email and phone.

Skills

Proactive problem solving

Performance-driven mindset

Data analysis skills

Good online eCommerce sense

Tools

Excel

PowerPoint

Word

Microsoft Project

Job description

Title: Customer Service Manager

Location: London / Remote

Salary: £30,000 - £35,000 per annum

A Customer Service Manager is required for one of our clients to be based in London.

Job Responsibilities:

1. Work closely with management in the implementation of policies and procedures.
2. Ensure adherence to regulatory standards and procedures.
3. Provide reports as required.
4. Handle customer inquiries via email and over the telephone.
5. Manage all associated administration tasks.

Requirements and Attributes:

1. Proactive approach to problem solving with a positive attitude.
2. Performance, achievement, and results-driven mindset.
3. Proficiency in Excel, PowerPoint, Word, and Microsoft Project.
4. Data analysis skills.
5. Good online eCommerce sense.

If you believe you have the relevant experience and credentials for this role, please send your CV by clicking "APPLY NOW".