Customer Service Manager

RetailChoice; Reading; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading logistics company in Reading is looking for a Customer Service Manager to lead the Customer Services team. You will ensure excellent customer experiences through effective communication and team management. The ideal candidate should be friendly, hardworking, and skilled at building customer relationships. This role offers competitive pay, a health cash plan, generous holidays, and significant career growth opportunities.

Benefits

Competitive Rates of Pay

Company Funded Health Cash Plan

25 days holidays plus bank holidays

Long Service Recognition scheme

Enhanced Maternity & Paternity

Company Pension Scheme

Life Assurance

Employee Assistance programme

DX Discounts Portal

Opportunities for career progression

Qualifications

• Ability to manage and motivate a customer services team.
• Proficient at building working relationships with customers.
• Experience in resolving customer service issues.

Responsibilities

• Manage the Customer Services team effectively.
• Communicate with customers at all levels professionally.
• Build an environment of continuous service improvement.
• Handle and resolve calls from Customer Service Advisors.

Skills

Friendly

Hard-working

Communication skills

Teamwork

Job description

An exciting new Customer Service Manager opportunity at DX!

All About You. You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers.

About Us. We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What will it feel like to be part of our team? At DX, we know our people are our foundation of success. We are passionate about you developing your career with us; if you want to progress your career, DX will provide the training and the opportunities! Whatever you choose, you will work with passionate and supportive people who are focused on meeting the DX Delivered Exactly promise.

Role Summary. The Customer Service manager will efficiently and effectively manage the Customer Services team, motivating and engaging the team to consistently deliver excellent customer experiences at every opportunity. This role fully appreciates and understands customer expectations and looks to exceed expectations every time through great teamwork and an environment of continuous improvement.

Key Responsibilities

• Communicate with customers at all levels, appropriately and professionally; building close working relationships with key customers via service levels and site visits
• Build an environment of continuous service improvement and learning through utilising the feedback of changing customer requirements and required service improvements
• Liaise with Account Managers and General Manager's to improve overall customer service satisfaction
• Handle and resolve calls from Customer Service Advisors via internal teams and processes
• Be a role model for delivering great service with a confident approach to talking to customers and colleagues

Additional Information On This Role. This role is about communicating effectively, being proactive and having energy to get the job done! We would love to see applications from people who possess the skills to make a positive difference to our customers and enjoy a fun and fast-paced working environment.

Benefits

• Competitive Rates of Pay
• Company Funded Health Cash Plan
• Holidays: 25 days increasing with length of service + bank holidays
• Long Service Recognition scheme
• Enhanced Maternity & Paternity
• Company Pension Scheme
• Life Assurance
• Employee Assistance programme including 24/7 Virtual GP
• DX Discounts Portal
• Excellent opportunities for career progression and more!!

We look forward to hearing from you!