Customer Service Manager

Infinity Recruitment Consultancy Ltd; Peterborough; On-site; GBP 34,000 - 40,000; Full time

Job summary

A leading recruitment agency in Peterborough is seeking a Customer Service Manager to manage a small team and resolve complex customer complaints. You will implement strategies to improve internal processes and produce reports for senior management. The role offers a starting salary of up to £40,000, with benefits including 31 days holiday and a pension scheme. This role is full-time and on-site.

Benefits

Pension scheme

31 days holiday increasing with service

On-site parking

Rewards schemes

Cash benefits linked to life cover

Commitment to learning and development

Qualifications

• Experience dealing with complex customer complaints.
• Ideally worked in a regulated/claims environment.

Responsibilities

• Resolve complex customer complaints working closely with stakeholders.
• Carry out root cause analysis.
• Implement strategies to improve the internal process.
• Produce reports for senior management.
• Manage a small team including workflow.
• Assist with audits.

Skills

Strong communication skills

Experience dealing with complex customer complaints

Job description

We at Infinity Recruitment are delighted to be working with our established Peterborough based client who are looking to recruit a Customer Service Manager, on full time permanent basis, working Monday to Friday.

In this Customer Service Manager position you will be required to manage a small team, mentoring, training and coordinating workflow. You will work closely with internal teams and resolve technical complaints and complex issues. Day-to-day in this role you will be required to:

Resolve complex customer complaints working closely with internal and external stakeholders
Carry out root cause analysis
Implement strategies to improve the internal process
Produce reports for senior management
Team management including workflow
Assist with audits
To be considered for this Customer Service Manager role you will have:-

Experience dealing with complex customer complaints
Strong communication skills
You will have ideally worked in a regulated/claims environment
In return our client is offering a starting salary of up to £40,000 depending on experience. With some great other benefits including pension scheme, 31 days holiday increasing in line with service up to 38 days inclusive of bank holidays. On site parking, rewards schemes, cash benefits linked to life cover, commitment to learning and development+ many other benefits.

If this Customer Service Manager position sounds of interest please apply to be considered. A full job description is available. Interviews will be arranged as applications are reviewed

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.