Customer Service Manager

COREcruitment Ltd; Peterborough; On-site; GBP 45,000; Full time

Job summary

A leading company in industrial equipment is seeking a dynamic Help Desk and Customer Support Manager in Peterborough. This newly created role involves overseeing operations, developing teams, and improving customer journeys. Join a supportive team dedicated to enhancing customer experiences and driving process improvements.

Benefits

Competitive salary and benefits package

Opportunities for professional growth and development

Supportive and fun work environment

Qualifications

• Proven experience in a customer support or help desk management role.
• Strong leadership and team management and motivational skills.
• Ability to handle high-pressure situations.

Responsibilities

• Oversee daily operations of the help desk and customer support teams.
• Develop and implement support policies and procedures.
• Manage escalated customer issues and ensure timely resolution.

Skills

Leadership

Team Management

Communication

Analytical Mindset

Tools

Help Desk Software

Customer Support Tools

Job description

The Role: Help Desk and Customer Support Manager

Location: Peterborough

Salary: £45,000 pa + Benefits

I am working with a market leader in the supply and servicing of industrial equipment. We are seeking a dynamic and experienced Help Desk and Customer Support Manager.

This is a newly created role which presents an amazing opportunity to have a positive impact in a supportive and innovative group.

You will be tasked with motivating and developing a team of administrators, schedulers and help desk operatives to be the best they can be.

This role is about taking a fresh look at the customer journey and enabling teams to deliver and effective and focused solution to clients.

It is an exciting time to join this company as they continue to go from strength to strength and grow across the UK

Key Responsibilities

• Oversee the daily operations of the help desk and customer support teams.
• Develop and implement support policies, procedures, and best practices.
• Monitor and analyse support metrics to ensure high performance and customer satisfaction.
• Recruit, train, and mentor support staff.
• Manage escalated customer issues and ensure timely resolution.
• Collaborate with other departments to address customer needs and feedback.
• Prepare regular reports on team performance and customer feedback for management.
• Identify opportunities for process improvements and implement solutions.

What you need in your locker

• Proven experience in a customer support or help desk management role.
• Strong leadership and team management and motivational skills.
• Excellent communication and interpersonal abilities.
• Proficiency with help desk software and customer support tools.
• Analytical mindset with the ability to interpret data and drive improvements.
• Ability to handle high-pressure situations and resolve conflicts effectively.

What’s on offer

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• Supportive, collaborative and fun work environment.
• The chance to make a real impact on customer experience.

To be considered please send your CV to [e-mail]

To view all our vacancies, go to, www.corecruitment.com

You must be able to live and work without restriction in the UK.