Customer Service Manager

STERIS Canada Corporation; Park Central; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading global company is seeking a Customer Service Manager dedicated to delivering exceptional customer support in sterile services. This role offers a chance to make a significant impact on customer satisfaction and growth while managing a dedicated admin team. Working hours are Monday through Friday, with some flexibility required.

Benefits

25 days annual leave plus 8 bank holidays

Access to Employee Assistance Programme

Opportunities for career growth

Qualifications

• Previous customer service management experience.
• Experience in sterile services or relevant discipline.
• Full driving license; able to work in a team.

Responsibilities

• Manage customer satisfaction and the admin team.
• Report on customer complaints and attend meetings.
• Promote communication with clients and manage contract performance.

Skills

Interpersonal skills

Leadership skills

Analytical skills

Negotiating skills

Tools

MS Word

MS Excel

Job description

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At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

HOW YOU WILL MAKE A DIFFERENCE

About you:

Do you want to spend your working time making a difference in the world around you? Are you motivated by delivering excellent customer service? Do you have a passion for working within a team, and participating in projects? If so, then a career with STERIS in our Customer Support team could be a great fit for you.

About Us:

At STERIS we are a leading global provider of products and services that support patient care with an emphasis on infection prevention. Our mission is to help our customers create a healthier and safer world. Working at STERIS, you GROW , LEARN and MAKE A DIFFERENCE .

We are currently recruiting for a Customer Service Manager vacancy. This is an excellent opportunity to join us at a skilled level in a division that drives the business forwards through providing a best-in-class service to our customers.

WHAT YOU WILL DO

• Liaise with customers and theatre managers to implement policies and procedures.
• Always ensure customer satisfaction and manage the admin team.
• Handle all incoming queries completely, correctly, and efficiently.
• Ensure adherence to company policies and provide training for team members.
• Report on customer complaints and attend customer meetings.
• Share customer feedback with the company and escalate complaints to Senior Management when necessary.
• Promote and maintain communication links with clients, facility personnel, and external personnel.
• Assist in monitoring contract performance and maintain compliance with relevant standards (ISO9001, ISO13485, Medical Device Directive 93/42 EEC).
• Manage the repair and replacement of instruments and the track and trace of loan sets.
• Proactively build client relationships and maintain high levels of customer service.
• Monday to Friday role 8am to 4pm 37.5 hours but flexibility required. Will involve travel to customer sites.

WHATS IN IT FOR YOU

• 25 days annual leave plus 8 bank holidays.
• Room for growth and potential movement to other roles, facilities, or departments.
• Direct impact into costs, customer retention and customer growth.
• Access to Employee Assistance Programme.

If you have previous customer service management experience or similar, we would love to hear from you! We are a committed equal opportunity employer and encourage applications from all backgrounds. We cannot wait to meet you!

Required Experience

• Relevant or equivalent experience in sterile services of a related discipline.
• Previous experience in a customer service role.
• People management and people development skills.
• Full driving licence.
• Computer literate – competent user of MS Word and MS Excel.
• Work in a team environment.
• Excellent planning and organisational skills.

Skills

• Interpersonal, influencing, negotiating and leadership skills.
• Analytical skills.
• Must be willing to work flexible hours if the need arises.

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries.

STERIS strives to be an Equal Opportunity Employer.

Job Segment: Infection Control, Service Manager, Patient Care, Medical Device, Healthcare, Customer Service