Customer Service Manager

Goodwill of Central and Northern Arizona; Oxnam; On-site; GBP 60,000 - 80,000; Full time

Job summary

Goodwill of Central and Northern Arizona recherche un Manager de Vente pour superviser les opérations et diriger une équipe à Oxnam, Royaume-Uni. Le candidat idéal aura des compétences en leadership et en service à la clientèle, accompagné d'une expérience en gestion de détail. Ce poste offre un salaire compétitif et des avantages significatifs, y compris un plan de soins de santé et un plan 401K. Une forte culture d'entreprise axée sur l'engagement et la collaboration est également promue.

Benefits

Plans médicaux, dentaires et de vision

Plan 401K (immédiat dès l'embauche)

Assurance vie payée par l'employeur

Programme d'assistance aux employés

Congés payés et vacances

Qualifications

• Diplôme de High School, GED ou expérience équivalente.
• Expérience d'un an en gestion de détail souhaitée.
• Expérience d'un an en service à la clientèle obligatoire.

Responsibilities

• Surveiller et mener les opérations de vente quotidiennes.
• Assurer un excellent service à la clientèle.
• Former et encadrer les employés des ventes.

Skills

Leadership

Customer Service

Retail Operations

Problem Solving

Education

High School Diploma or equivalent

One year in Retail Management (preferred)

Customer service experience (required)

Tools

Microsoft Office

Job description

Social network you want to login/join with:

Goodwill of Central and Northern Arizona

Location:

Oxnam, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

33fb9e6c1185

Job Views:

5

Posted:

29.05.2025

Expiry Date:

13.07.2025

Job Description:

725 W. Indian School Phoenix Arizona, 85013, [phone]

Starting Pay: $17.00 Hour

Position Description:

Responsible for overseeing, leading, and achieving sales goals for Goodwill of Central and Northern Arizona (GCNA) and its affiliates. Manages daily sales floor operations, leads the team, and drives business performance. Builds, leads, and retains motivated, high-performing teams through effective leadership of Retail Sales Associates.

Essential Duties and Responsibilities:

• Execute retail operations plans to meet profit, revenue, and production goals.
• Make decisions related to daily retail operations within your area.
• Conduct inventory of new goods and ensure proper reporting.
• Reconcile and balance daily paperwork.
• Ensure excellent customer service to donors and customers.
• De-escalate customer issues and involve management when needed.
• Maintain store operations, including cleanliness and appearance.
• Transfer between stores as needed.
• Oversee daily sales floor operations and standards.
• Mentor and train Retail Sales Associates.
• Ensure store compliance with security, health, and safety policies.
• Assist with tasks like bank deposits, store support, and training.
• Handle complex sales transactions and returns.
• Collaborate on company vision and team engagement.
• Manage performance, staffing, compensation, and development of team members.
• Drive company culture change and model core values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other duties as assigned.

Minimum Qualifications:

• High School Diploma, GED, or equivalent experience.
• Preferred: One year in Retail Management.
• Required: One year customer service experience.
• Proficient in Microsoft Office.
• Ability to pass background check and drug screening.
• Proficient in English reading and speaking.

Eligible for a comprehensive Total Rewards package, starting the first of the month after 60 days of employment, including:

• Medical, dental, and vision plans.
• 401K plan (immediate upon hire).
• Employer-paid life insurance.
• Employee Assistance Program.
• Paid time off, sick leave, vacation, and holidays.