Customer Service Manager

CS UK Recruitment Ltd; Ovingdean; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading healthcare provider is seeking a Hospitality Manager for a care home in Thetford, Norfolk. The role involves developing services, managing food operations, and ensuring high standards of housekeeping. The successful candidate will have experience in Hospitality Management and possess excellent people management skills. A competitive salary of £30,000 annually is offered along with generous benefits in a supportive work environment.

Benefits

Refer-a-friend

Reward Gateway – discounts

Comprehensive induction and training

Excellent working environment

Cost of DBS

Living Wage Employer

Qualifications

• Experience in Hospitality Management is required.
• Ability to inspire and motivate staff to deliver exceptional service.
• Knowledge of nutrition and dietary requirements is a plus.

Responsibilities

• Develop a service experience that fits our family vision.
• Manage the food service operation and meal delivery.
• Ensure effective housekeeping and high cleanliness standards.

Skills

Excellent people management skills

Strong communication skills

Knowledge of food service operations

Understanding of older people's needs

Understanding of housekeeping principles

Budget management

Job description

An exciting new job opportunity has arisen for a committed Hospitality Manager to work in an exceptional care home based in the Thetford, Norfolk area. You will be working for one of UK's leading health care providers.

This is a purpose built care home designed for older people requiring general or dementia residential and nursing care.

To be considered for this position you must have experience of Hospitality Management

As the Hospitality Manager your key responsibilities include:

• Develop a service experience that fits within our family vision and values; being compassion, empathy and transparency in our service delivery.
• Develop and maintain a positive working environment for all staff, fostering a culture of teamwork, continuous improvement, and high-quality service.
• Ensure that all residents are provided with an exceptional experience and that their needs and expectations are met and exceeded.
• Manage the food service operation, working closely with the executive chef including menu planning, preparation, and delivery of high-quality meals in a timely and efficient manner.
• Develop and maintain a robust activities program that is tailored to the interests and needs of the residents and is engaging, fun, and promotes health and wellness.
• Maintain and manage best first impression experience.
• Ensure the housekeeping function is effective, efficient, and maintains high standards of cleanliness and hygiene throughout the facility.

The following skills and experience would be preferred and beneficial for the role:

• Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service.
• Strong communication skills, both verbal and written, with the ability to communicate effectively with a wide range of stakeholders.
• Strong understanding of the principles of first impressions and the ability to ensure that guests have a positive experience from the moment they arrive.
• Knowledge of food service operations, including menu planning, food preparation, and delivery, as well as a good understanding of nutrition and dietary requirements.
• Strong understanding of the needs and interests of older people and the ability to develop and deliver a range of activities that are engaging, fun, and promote health and wellness.
• Strong understanding of the principles of housekeeping, including cleaning, hygiene, and infection control.
• Strong understanding of budget management and the ability to manage costs effectively whilst still delivering high-quality service.

The successful Hospitality Manager will receive an excellent salary of £30,000 per annum. This exciting position is a permanent full time role working 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:

• Refer-a-friend*
• Reward Gateway – discounts, wellbeing, employee assistance & much more
• Comprehensive induction and paid training programme with career prospects
• Excellent working environment
• Cost of DBS*
• We are a Living Wage Employer

Reference ID: 6769

To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to [e-mail].

Talk to us - Jupiter Recruitment on WhatsApp. Our WhatsApp number is 07856209032.