Customer Service Manager

Welcome Break; Newport Pagnell; On-site; GBP 33,000; Full time

Job summary

A leading motorway service operator in the UK is seeking a Customer Service Manager to lead their team in Newport Pagnell. The role includes driving profitable sales and ensuring exceptional customer service. Candidates should have a strong management background and a passion for people. This position offers a competitive salary, meal allowances, and comprehensive benefits.

Benefits

Competitive salary plus bonus

Shift meal allowance

30 days’ holiday increase with service

Contributory pension

Employee discounts

Career development opportunities

Free on-site parking

Qualifications

• Track record managing a team and delivering results.
• Desire to succeed in a fast-moving customer service role.
• Passion for delivering exceptional customer service.
• Energetic personality, able to inspire the team.

Responsibilities

• Lead the team to drive profitable sales growth.
• Ensure exceptional customer service at all times.
• Manage business operations effectively.

Skills

Team management

Customer service

Problem-solving

Communication

Business-focused

Job description

Customer Service Manager

Job Reference: 2410093004-2

Date Posted: 14 October 2025

Recruiter: Welcome Break

Location: Newport Pagnell, Buckinghamshire

Salary: £33,000

Sector: Retail & Consumer Products

Job Type: Permanent

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Job Description

Unit Manager

Welcome Break, Customer and Site Services, Newport Pagnell, EN6 3QQ

Pay up to £33,000 pa plus £10 on shift meal allowance and bonus

Fantastic benefits & discounts, free parking & great career opportunities

Great head for business? Good with people? If you can stay cool under pressure, you could make it as a Manager at Welcome Break.

Heading up your own unit, you'll lead the team and drive profitable sales growth. In return, you'll get bespoke training and support to develop your career with the potential to progress to more senior management roles.

Make no mistake, the Manager role is demanding but if you have the right qualities and you're up for an exciting challenge, we'll help you reach your full potential.

A Welcome Break Unit Business Manager would ideally:

• Have a good track record managing a team and delivering results in a fast-moving customer service role.
• Be strongly business-focused with a desire to succeed.
• Be passionate about delivering exceptional customer service.
• Be an energetic people person who can inspire every member of your team.
• Be a good communicator, innovator, and problem solver.
• Have ambition to go far in their management career.

Key benefits for Managers:

• Competitive salary plus bonus
• £10 on shift meal allowance
• 30 days' holiday increase with service
• Contributory pension (after 3 months)
• Employee discounts (50% off onsite KFC, BK, Starbucks and Pizza Express to name a few)
• My Welcome Break discounts - savings at hundreds of retailers
• Structured career path and bespoke training
• Free on-site parking
• Generous discounts on hotel rooms for you and family members
• Apprenticeship opportunities

Due to responsibilities within the Manager role, applicants will need to be 18 years of age or over.

About Welcome Break

Welcome Break is one of the UK's leading motorway service operators, running 61 service areas and 31 hotels across the UK. Working for Welcome Break is not what it may seem to our everyday customer. When you come into one of our sites you will recognise your favourite brands such as Starbucks, Taco Bell, Subway, WHSmith, KFC, Pizza Express and Burger King, as well hotels under the Ramada and Days Inn brands. But what might come as a surprise is that we are all one team and that even with different uniforms, everyone works for Welcome Break.