Customer Service Manager

GAK ENTERPRISES LTD; Milton Keynes; On-site; GBP 30,000 - 40,000; Full time

Job summary

A customer service management company in Milton Keynes is seeking an experienced professional to oversee daily operations, ensuring high-quality support. You will develop policies, handle customer inquiries, and collaborate with various teams. The ideal candidate has experience in customer service operations and strong communication skills.

Qualifications

• Experience in customer service operations or management.
• Strong communication and interpersonal skills.
• Ability to analyze feedback and implement improvements.

Responsibilities

• Oversee daily customer service operations and ensure high-quality support.
• Develop and implement customer service policies.
• Handle inquiries, complaints, and service issues professionally.
• Facilitate training and mentoring for customer service representatives.
• Collaborate with other teams to streamline processes.
• Monitor and analyze customer feedback for improvements.
• Maintain accurate records of customer interactions.

Job description

*Overseeing daily customer service operations, ensuring high-
quality support and satisfaction.
* You will develop and implement customer service policies and procedures
to enhance efficiency.
*Employee will handle customer inquiries, complaints, and service issues promptly and professionally.
*You will facilitate training, mentoring, and supervising customer service representatives to maintain service standards.
*You will collaborate with logistics, operations, and sales teams to streamline
processes and resolve issues.
*You will monitor and analyse customer feedback to improve service
quality and customer retention.
*You will maintain accurate records of customer interactions, complaints,
and resolutions.
*You shall ensure compliance with transport regulations and company policies in all
customer interactions.