Customer Service Manager

Search Consultancy LTD; Manchester; On-site; GBP 36,000 - 43,000; Full time

Job summary

A leading recruitment firm in Manchester is seeking a Customer Service Manager to oversee teams, enhance service processes, and ensure compliance. The ideal candidate has over 3 years of management experience in customer service and will lead a passionate team. This role offers a competitive salary and a chance to contribute to a forward-thinking organization.

Qualifications

• 3 years + Customer Service management experience.
• Ability to balance business needs with customer care.
• Skilled in planning, KPI analysis, and business intelligence.

Responsibilities

• Oversee Team leaders and advisors.
• Lead and motivate teams of Customer Care Advisors.
• Enhance service processes and business metrics.
• Drive compliance and implement feedback from industry bodies.
• Support team leaders and foster internal development.

Skills

Customer Service management experience

Strategic & Empathetic

Results-Driven

Natural Leader

Problem Solver

Organised & Analytical

Compliance-Focused

Job description

Customer Service Manager
Location: Manchester
Start Date: ASAP
Salary - Up to £43,000 DOE
Working Hours - Monday to Friday - 9am - 6pm - NO WEEKENDS

Responsibilities

• Overseeing Team leaders and advisors
• Leading and motivating teams of Customer Care Advisors
• Enhancing service processes and business metrics
• Driving compliance and implementing feedback from industry bodies
• Supporting team leaders and fostering internal development
• Collaborating on IT innovation and system improvements
• Promoting a culture of continuous learning and improvement
• Ensure departmental SLAs are met and regularly reviewed
• Lead recruitment, coaching, and appraisals

Qualifications

• 3 years + Customer Service management experience
• Strategic & Empathetic - able to balance business needs with customer care
• Results-Driven - thrives on achievement and continuous improvement
• A Natural Leader - respected, motivating, and focused on team development
• Problem Solver - energized by challenges and committed to finding solutions
• Organised & Analytical - skilled in planning, KPI analysis, and business intelligence
• Compliance-Focused - understands the importance of regulatory standards

Why Join Us?

This is a fantastic opportunity to join a forward-thinking organisation that values innovation, compliance, and exceptional customer service. You'll be part of a team that's passionate about making a difference and committed to professional growth.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.