Customer Service Manager

Interxion; London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Interxion seeks a Data Center Manager to establish customer service strategies and lead a team. The role requires strong technical expertise and management experience in data center operations. Ideal candidates should have relevant qualifications, including a Master's in Electrical systems and ITIL Expert certification. This is an opportunity to join a dynamic team delivering data solutions globally, ensuring compliance and customer satisfaction.

Qualifications

• Experience in technical management or data centers with systems knowledge.
• Strong understanding of electrical and cooling systems.
• Management experience with accountability.
• Effective communication in English.

Responsibilities

• Set up customer service plan and strategy for the data centre.
• Lead and motivate the customer services team.
• Monitor and improve relevant policies and procedures.
• Ensure compliance with health and safety standards.

Skills

Technical management

Analytical skills

Communication skills

Commercial awareness

Education

Degree or qualification as a Master Electrician or Master Technician

ITIL Expert certification

Job description

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Reporting to the Data Center Manager, you’ll set up a data centre customer service plan and organisational strategy and monitor and co-ordinate their implementation. You’ll also lead, coach and motivate the customer services team, ensuring they meet set goals and implement changes effectively to meet customer SLAs. That means you’ll always be looking for ways to improve relevant policies and procedures. You’ll also play a key role in our day-to-day customer service activities, from tracking orders of materials, planning resources and documenting contracted work, to reporting KPIs and ensuring we comply with local standards, such as health and safety.

What you’ll need

Either experience of technical management, ideally in data centres or building services engineering, or data centre experience with deep knowledge of all relevant systems and how they interface

Strong technical understanding, including electrical/cooling systems

The ability to work directly with people at the highest levels for business planning

Excellent analytical skills

Management experience, with the confidence to take responsibility and meet goals

Effective communication skills in English, both verbally and in writing

The commercial awareness to develop economical, yet innovative solutions

A degree or qualification as a Master Electrician or Master Technician, focusing on electrical systems and equipment

ITIL Expert certification

A bit about us

Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents

A bit about our Operations team

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

This is an exciting time to join our business so apply now and make your mark on our future.

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Created on 01/07/2025 by TN United Kingdom