Customer Service Manager

Look Ahead Care and Support; London; Hybrid; GBP 40,000 - 47,000; Full time

Job summary

Look Ahead Care and Support is seeking a Customer Service Manager for maternity cover in London. The role involves leading the customer service team, providing essential support, and ensuring a quality experience for clients. This position offers competitive pay and benefits, dedicated to fostering a supportive environment for both staff and clients.

Benefits

Annual leave increasing up to 30 days with length of service

Free DBS

Exclusive discounts and cashback via Reward Gateway

Fully paid induction programme and further training

Healthcare Cashplan

Cycle to work scheme

Employee Assistance Programme

Generous pension contribution up to 4%

Quarterly Staff Awards

Qualifications

• Experience in customer service management.
• Valid Right to Work in the UK is required.

Responsibilities

• Provide maternity cover managing the customer service team.
• Maintain high service standards and support team members.

Skills

Compassion

Resilience

Customer Service

Job description

Join to apply for the Customer Service Manager role at Look Ahead Care and Support

Join to apply for the Customer Service Manager role at Look Ahead Care and Support

Look Ahead Care and Support provided pay range

This range is provided by Look Ahead Care and Support. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We're looking for a kind, compassionate, and resilient Customer Service Manager to join our Customer Service team located at our Head Office in Islington and provide maternity cover.

£40,800.00 per annum, working 35 hours per week.

Our benefits include:

• Annual leave increasing up to 30 days with length of service
• Free DBS
• Exclusive discounts and cashback via Reward Gateway and opportunity to buy a Blue Light Card
• Fully paid induction programme and further training
• ILM courses and Apprenticeship Programmes
• Healthcare Cashplan through our partner Healthshield
• Cycle to work scheme
• Employee Assistance Programme for 24-7 confidential support
• A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
• Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

Want to feel like you're part of one team? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

This is maternity cover from June 2025 for 12 months.

This role involves hybrid working with 1-2 days in our Head Office in Islington.

For a full job description, please visit our website.

About us:

Look Ahead is a leading, not-for-profit care and support provider in London and the South East. Our vision is to build better lives through social care and housing in local communities. As an organisation we deliver over 100 services, providing support to thousands of customers each year. Our mission is to co-design and deliver services that offer innovative social care solutions and support people to thrive. We work across mental health, homelessness and complex needs, young people and care leavers and learning disabilities so there are plenty of opportunities to grow and progress your career with us.

We have a strong social purpose and we live and work by our values:

• We focus on Excellence and innovation.
• We are Caring and Compassionate.
• We are Inclusive and Trusted.
• We work in Partnership and are One-Team.

Look Ahead is committed to safeguarding and promoting the welfare of children and adults at risk, and expects all employees, workers and volunteers to share this commitment.

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service and Management

• Industries

  Non-profit Organizations

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