Customer Service Manager

Blu Digital; London; On-site; GBP 34,000 - 52,000; Full time

Job summary

Un client, une entreprise britannique de renom, recherche un Customer Service Manager à Londres. Le rôle implique la direction d'une équipe de service client, l'amélioration des processus et la gestion de la correspondance avec les clients. Le candidat idéal a une solide expérience en management dans le secteur du retail et des compétences rédigées supérieures.

Qualifications

• Minimum trois ans d'expérience en gestion d'équipe dans un centre d'appels ou environnement retail.
• Excellentes compétences en rédaction de contenu.
• Capacité à interagir avec divers niveaux d'interlocuteurs.

Responsibilities

• Améliorer l'expérience client en dirigeant une équipe de service client.
• Analyser la correspondance client et créer des processus pour l'amélioration.
• Collaborer avec l'équipe entrepôt et les magasins.

Skills

Content Writing

Communication

Customer Service Management

Analytical Skills

Job description

Are you looking for a new role in customer service? Are you ready to make the next steps in your customer service career?

My client is a British Heritage brand and has successfully been trading in the UK for over 100 years, they are now looking for an experienced Customer Service Manager to come and join their growing team in central London.

In the role itself you will be looking to improve the customer service experience while leading a successful customer service team. Day to day you will be analysing customer correspondence and creating processes and procedures to improve all relevant critical areas of the business. You will be expected to liaise with the warehouse team, stores, and carriers you will need to be outgoing and able to communicate with people on all levels. You will also be expected to investigate new opportunities that will improve our service proposition.

Job alert service

To apply for this role, you will need to have a minimum of three years of experience in managing a customer service team in a call centre environment or in a fashion/retail environment. You must be happy to get hands-on as you will pick up customer correspondence that requires a senior person to respond. You must have excellent content writing skills as you will be required to create copy for our website and maintain a level of correspondence across various platforms.

Please apply below or contact me directly at

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Created on 16/07/2025 by TN United Kingdom