Customer Service Manager

Usman Ali Jewellery Trading UK ltd; London; On-site; GBP 51,000 - 55,000; Full time

Job summary

A leading luxury jewellery retailer in London is seeking a Marketing Manager to develop sales strategies and manage the marketing team. Responsibilities include market research, client negotiation, and sales target alignment. The ideal candidate will have experience in the luxury goods sector and fluency in English. This full-time position offers a salary of £51,000 – £55,000 yearly, along with benefits such as a company pension.

Benefits

Company Pension

Qualifications

• Experience in sales and marketing within the luxury goods sector.
• Fluency in English at an advanced level.

Responsibilities

• Liaise with management on product range.
• Develop sales strategies aligned with growth plans.
• Conduct client surveys and market research.
• Compile and analyze sales figures.
• Manage and motivate the marketing team.

Skills

Sales strategies development

Market research analysis

Team leadership

Client relationship management

Report preparation

Job description

**Job Responsibilities:**

1. Liaise with the Director and senior management to determine the range of jewellery products and services to be marketed and sold in the UK and European markets.
2. Contribute to the development of sales strategies and setting of sales targets aligned with company growth plans.
3. Discuss client requirements, conduct surveys and market research, and analyse customer reactions to product design, packaging, pricing, and promotions.
4. Compile and analyse sales figures, preparing proposals for targeted marketing campaigns and promotional activities.
5. Produce reports and recommendations on marketing and sales strategies for senior management.
6. Manage, lead, and motivate the marketing team, ensuring effective implementation of marketing strategies.
7. Build and maintain strong relationships with wholesale and retail clients, negotiating new business contracts.
8. Plan specifications and prepare detailed requirements for projects, ensuring high standards and timely delivery.

Experience: Required

Languages: English – Advanced

Employment: Full-time

Salary: £51,000 – £55,000 yearly

Benefits: Company Pension

About Us: Usman Ali Jewellery Trading UK Ltd is a specialist retailer of luxury watches and exquisite jewellery in the UK. We take pride in offering beautifully crafted pieces, excellent customer service, and a personalised shopping experience.