Customer Service Manager

RenDit; Huntingdon; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company on the outskirts of Huntingdon is seeking a dynamic Customer Service Manager to lead their team. This full-time position involves recruiting, training, and managing staff while enhancing customer satisfaction. The ideal candidate will possess strong leadership skills and a commitment to exceptional service.

Qualifications

• Experience in leading and managing a customer service team.
• Passionate about delivering exceptional customer service.
• Proficient in using customer service tools and technologies.

Responsibilities

• Recruit, train, coach, and manage a high-performing customer service team.
• Monitor and evaluate customer interactions via phone and email.
• Develop and implement strategies to enhance customer satisfaction.

Skills

Leadership

Customer Centricity

Data Analysis

Job description

My client, based on the outskirts of Huntingdon, is currently recruiting for an experienced and dynamic Customer Service Manager to lead their team on a full-time, permanent basis. We are looking for a passionate leader committed to delivering exceptional service, improving customer satisfaction, and fostering a culture of continuous improvement and customer-centricity.

Must Have Experience To Be Considered.

Own transport required due to location.

Hours: Monday - Friday 9:00 - 17:30

Salary: £30,000 - £35,000

The Role

• Recruit, train, coach, and manage a high-performing customer service team.
• Set clear performance goals, conduct regular reviews, and provide feedback.
• Monitor and evaluate customer interactions via phone and email.
• Develop and implement strategies to enhance customer satisfaction and retention.
• Handle escalated customer inquiries and resolve complex issues.
• Analyse data to track key metrics (e.g., response time & resolution rate).
• Develop and implement standard operating procedures and best practices.
• Collaborate with sales, logistics, and IT departments to streamline workflows.
• Oversee the implementation and optimisation of customer service tools and systems.
• Stay updated with the latest customer service technologies and suggest improvements.
• Gather and analyse customer feedback to identify trends and opportunities.
• Lead initiatives to improve processes, reduce errors, and elevate the customer experience.

If you have the relevant experience, please email your CV or call 07896811228.

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