Customer Service Manager

(function(w,d,s,l,i){w[l]=w[l]|[];w[l].push({'gtm.start':new Date().getTime(),event:'gtm.js'});var f; Huddersfield; On-site; GBP 40,000 - 45,000; Full time

Job summary

A leading manufacturing business in Huddersfield is looking for a Customer Service Manager. This role focuses on providing leadership to the customer service function, overseeing order management, and ensuring efficient processes. Offering a competitive salary of £40,000 - £45,000 along with excellent company benefits.

Qualifications

• Strong people management experience in a similar role or environment.
• Ability to build strong working relationships internally and externally.
• Experience implementing new processes and procedures.

Responsibilities

• Provide clear leadership to internal Customer Service function.
• Responsibility for Order Management, ensuring timely input of customer orders.
• Review and implement standard operating procedures for efficiency.

Skills

People Management

Relationship Building

Process Implementation

Attention to Detail

Job description

Page Group are pleased to be supporting an industry leading manufacturing business who provide products to customers across the UK and Internationally. This is a relatively new role focused on the creation and development of a new Customer Service function

Description

• Provide clear leadership and guidance to the internal Customer Service function
• Responsibility for Order Management, ensuring the accurately and timely input of customer orders
• Provide UK & International customer with information on product availability, lead times, and pricing
• Proactively update customers with any potential changes to their orders
• Provide support to field sales and account managers around administration, customer support and on-boarding new customers
• Work closely with production and logistics to manage the smooth and timely flow of customer orders, ensuring and changes or delays are managed accordingly
• Review, improve and implement standard operating procedures across the department with a view on efficiency and customer satisfaction
• Ensure CRM systems is best utilised to capture customer data
• Take ownership of any escalated customer issues

Profile

• Strong people management experience in a similar role or environment
• Ability to build strong working relationships internally and externally
• Experience implementing new process and procedures
• Strong attention to detail

Job Offer

This is an exciting role for a well established and developing manufacturing business based in Huddersfield

The role offers a salary of 40,000 - 45,000 depending on experience along with excellent company benefits

The role will be based full on site in Huddersfield