Customer Service Manager

B&M Retail; Hedge End; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail chain is seeking a Customer Service Manager for their Hedge End store. The role involves leading the front-end team to deliver outstanding customer service and ensuring security and compliance in cash handling. Candidates should have experience in team management within retail or hospitality and demonstrate strong problem-solving skills. Join an exciting environment with clear progression paths and a commitment to employee wellbeing.

Benefits

Clear progression paths

On-the-job training

10% staff discount

Employee benefits portal

Wellbeing support

Qualifications

• Proven experience in team management within retail or hospitality.
• Excellent numeracy and problem-solving capabilities.
• Ability to engage and motivate a team.

Responsibilities

• Lead front-end team to deliver excellent customer service.
• Be an approachable leader for customers and staff.
• Coach team members to enhance skills and confidence.

Skills

Experience managing teams in retail or hospitality

Strong numeracy and problem-solving skills

Flexible, hands-on attitude with great people skills

Passion for retail and exceptional customer service

Job description

Overview

Are you a Supervisor, Team Leader or Assistant Manager ready for a new challenge? Do you love leading teams and delivering great customer service? Join B&M, one of the UK’s fastest-growing retailers, and take your career to the next level.

We're recruiting for a Customer Service Manager to lead the checkout and cash office areas in our Hedge End store. You’ll ensure excellent service standards, support team development, and help drive a fun, fast-paced working environment.

Responsibilities

• Lead and motivate the front-end team to deliver polite, prompt, and friendly service
• Be a visible, approachable leader for customers and colleagues
• Coach team members to build their skills and service confidence
• Oversee stock and cash control procedures, ensuring security and compliance
• Support a great store culture and contribute to a positive workplace

What We\'re Looking For

• Experience managing teams in retail or hospitality
• Strong numeracy and problem-solving skills
• A flexible, hands-on attitude with great people skills
• Passion for retail and delivering exceptional customer service

Why B&M?

With over 780 stores and more on the way, this is a fantastic time to join us. We offer:

• Clear progression paths and development opportunities
• On-the-job training and support
• 10% staff discount (with double discount events!)
• Access to a colleague benefits portal
• Wellbeing support through our Employee Assistance Programme
• A stable, permanent contract

Ready to grow with us? Apply now and be part of the B&M journey.

B&M is an equal opportunity employer committed to creating an inclusive environment for all.