Customer Service Manager

Avery Dennison; Harrogate; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company seeks an experienced Customer Service Manager to join their dedicated team in Harrogate. This role involves leading a team, improving customer experiences, and collaborating cross-functionally to ensure client satisfaction. Ideal candidates will have strong leadership skills and a passion for customer service.

Qualifications

• 3+ years of experience leading a customer service team.
• Passion for exceeding customer expectations.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and mentor a dedicated team of customer service professionals.
• Develop strategies to enhance customer satisfaction and retention.
• Analyze service metrics and implement improvements.

Skills

Leadership

Communication

Problem Solving

Customer Service

Data Analysis

Job description

Company Description

About Avery Dennison

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio-frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com.

We're not just a global leader in materials science and branding solutions; we're a team of passionate individuals committed to bringing brands to life and transforming how businesses connect with their customers. Whether through our Embelex platform, empowering creativity with on-product branding, or our Aftermarket solutions, optimizing apparel production and supply chains, we work together to solve complex challenges and create a more sustainable future.

Our vision unites us: Together, we connect the physical and digital to solve some of the world's most complex challenges

Learn more at https://apparelsolutions.averydennison.com/en

Please let us know if we can support you with reasonable accommodations throughout the application process by contacting our Talent Acquisition team [e-mail].

Job Description

We're looking for an experienced and enthusiastic Customer Service Manager to lead our dedicated team of customer service professionals across Europe. You'll be a champion for our customers, ensuring they have an exceptional experience at every touchpoint. You'll inspire your team to deliver outstanding service, drive continuous improvement, and build strong relationships with our valued customers.

What You'll Do:

• Lead and Mentor:Guide, coach, and motivate your team to provide exceptional service and achieve performance goals. Foster a positive and supportive team environment where everyone can thrive.
• Elevate the Customer Experience:Develop and implement strategies to enhance customer satisfaction, loyalty, and retention. Be a proactive advocate for our customers, ensuring their voices are heard and their needs are met.
• Drive Operational Excellence:Analyze customer service metrics, identify areas for improvement, and implement solutions to streamline processes and enhance efficiency.
• Empower Your Team:Provide your team with the tools, resources, and training they need to excel in their roles. Encourage their professional development and create growth opportunities.
• Collaborate Cross-Functionally:Partner with other departments (e.g., Sales, Marketing, Product) to ensure a seamless customer experience and achieve shared business objectives.
• Resolve Escalations:Handle escalated customer issues with empathy and professionalism, finding solutions that build trust and loyalty.
• Champion a Customer-Centric Culture:Promote a culture of customer focus throughout the organization, ensuring that customer needs are at the forefront of all decisions

Qualifications

What You'll Bring:

• Proven Experience:3+ years of experience leading and managing a customer service team, preferably
• Customer Obsession:A genuine passion for outstanding service and exceeding customer expectations.
• Leadership Skills:The ability to inspire, motivate, and develop a high-performing team.
• Communication Mastery:Excellent written and verbal communication skills, in Englishwith the ability to build rapport with customers and colleagues at all levels.
• Problem-Solving Prowess:Strong analytical and problem-solving skills to identify root causes and implement effective solutions.
• Data-Driven Mindset:Experience using data and metrics to track performance, identify trends, and drive improvements.

Additional Information

Who we are! - Our Story:

Every voice. Every day! Eight Values. One Team!

Being open to every voice, every day, brings our value of diversity to life and makes Avery Dennison a vibrant and engaging place to be. We understand diversity and equal opportunities as enrichment for our future-oriented work. Across our diverse, global team, every voice makes us stronger. When we listen to and learn from each other, there is no limit to what we can achieve together. Each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal-opportunity employer.

To find out more about all our employee resources groups globally as well as our Diversity, Equity & Inclusion approach, please go to https://www.averydennison.com/en/home/about-us/diversity-and-inclusion.html

At Avery Dennison, we do what we love, and we love what we do - Just click here, and get to know us better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)