Customer Service Manager

www.findapprenticeship.service.gov.uk - Jobboard; Hamilton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an experienced Customer Service Manager for a temporary-to-permanent position in Hamilton, South Lanarkshire. The successful candidate will manage customer queries and orders, coordinate shipping, and develop customer service policies while having proven experience in customer service and supervisory roles. Competitive hourly pay of £14.42.

Qualifications

• Proven experience in a customer service position.
• Previous experience in a supervisory capacity.
• Excellent administration skills.
• Strong communication and leadership skills.

Responsibilities

• Managing customer queries and orders (mainly via phone and email).
• Coordinating shipping and tracking of products.
• Develop customer service policies and procedures.
• Producing reports using statistics.
• Handling customer pricing and order details.

Skills

Customer service experience

Supervisory experience

Administration skills

Communication skills

Leadership skills

Job description

Connect Appointments are seeking an experienced Customer Service Manager to join our established client on a temporary-to-permanent basis in Hamilton, South Lanarkshire.

Schedule: Monday to Friday, 8:30am to 5pm

Pay rate: £14.42 per hour

As the Customer Service Manager, you will be the key contact for customers. Working alongside the warehouse staff, the successful candidate will be involved in the improvement of customer experience by liaising with customers and contributing towards the growth of the company.

Key responsibilities:

• Managing customer queries and orders (mainly via phone and email)
• Coordinating shipping and tracking of products
• Develop customer service policies and procedures
• Producing reports using statistics
• Handling customer pricing and order details

The ideal Customer Service Manager will have:

• Proven experience in a customer service position
• Previous experience in a supervisory capacity
• Excellent administration skills
• Strong communication and leadership skills

Get Connected and apply now by submitting your most up-to-date CV, or call our team on 01698 535 870.

CAHAM