Customer Service Manager

Lloyd Recruitment; Greater London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A growing finance company in Southwark is seeking a Customer Service Manager to lead a team of 4. The role involves ensuring exceptional customer experiences, handling enquiries and complaints, and improving service processes. The ideal candidate will have strong communication and problem-solving skills and experience in financial services is a plus. This is a 12-month fixed-term contract with a salary of up to £45k DOE.

Qualifications

• Passionate about delivering excellent customer service.
• Experience in financial services or asset finance is an advantage.

Responsibilities

• Lead, motivate and develop the customer service team.
• Ensure customer enquiries are handled quickly and professionally.
• Manage customer complaints effectively.
• Collaborate across departments to ensure smooth customer experiences.

Skills

Strong communication skills

Problem-solving skills

Attention to detail

Team leadership

Numerical ability

CRM system proficiency

Job description

Customer Service Manager

Location: Southwark

Job Type: 12 month fixed term contract

Salary: Up to £45k DOE

Our client, an innovative and growing finance company that’s passionate about helping businesses achieve their potential, is looking for a motivated Customer Service Manager to lead their service team of 4 and ensure every customer’s experience is exceptional.

Key Responsibilities:

• Lead, motivate and develop the customer service team.
• Ensure customer enquiries are handled quickly and professionally.
• Oversee account management tasks such as settlements, reschedules, refunds, and reconciliations.
• Manage customer complaints effectively, turning issues into opportunities to improve.
• Collaborate across departments to ensure smooth customer experiences.
• Continuously improve team performance and service processes.
• Use feedback and data insights to enhance the customer journey.

About You:

• Passionate about delivering excellent customer service.
• Strong communication and problem-solving skills.
• Great attention to detail with good numerical ability.
• Confident leading a team and driving efficiency.
• Comfortable using CRM systems and learning new processes.
• Experience in financial services or asset finance is an advantage.

If you’re proactive, customer-focused and ready to take on a challenge within a supportive team, we’d love to hear from you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.