Customer Service Manager

JR United Kingdom; Gravesend; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

An international company based in Gravesend is seeking a Customer Service Manager fluent in French, English, and Spanish. This role involves leading multilingual teams across the UK, France, and Spain while utilizing SAP and Excel to enhance customer experience. Candidates must have proven leadership experience, a strong background in distribution or supply chain, and a willingness to travel internationally. A competitive salary and benefits package are offered.

Benefits

Competitive Salary

Annual Bonus

Contributory pension scheme

Life Assurance

Free Parking

Qualifications

• Proven experience as a Customer Service Manager.
• Experience driving process improvements and managing cross-border teams.
• Willingness to travel internationally regularly.

Responsibilities

• Lead and inspire multilingual teams across the UK, France, and Spain.
• Use SAP and Excel to manage data and analyze KPIs.
• Build lasting relationships with global sales and operations teams.

Skills

Fluent in French

Fluent in English

Fluent in Spanish

Skilled in SAP

Strong background in distribution, supply chain, or manufacturing

Tools

SAP

Excel

Job description

Customer Service Manager (Fluent French, English & Spanish) Lead Multilingual Teams, Harness SAP & Excel Data, and Drive Global Customer Excellence

Kent (UK HQ) | Essential International Travel | Competitive Salary + Benefits

International Travel

Annual Bonus

Contributory pension scheme (company match up to 7%)

Life Assurance 4x basic salary

Free Parking

Are you a people-focused Customer Service Manager fluent in French, English, and Spanish who thrives on building strong relationships and working collaboratively with teams? This international role offers a unique chance to lead customer service teams across the UK, France, and Spain, combining your multilingual skills with data-driven insights from SAP and Excel to deliver outstanding customer experiences.

The Opportunity

Reporting to the Group Customer Services Manager, you'll be at the heart of a truly international, team-oriented business that values collaboration and open communication. You won't just direct from afar — you'll work alongside your teams, mentoring and coaching them to grow, building trust, and creating a culture of cohesion across borders. International travel (34 days in France or Spain every 45 weeks) is essential to nurture these relationships in person.

You'll be fluent in French, English & Spanish, which is essential.

Key Responsibilities

• Lead and inspire multilingual teams across the UK, France, and Spain through hands-on, collaborative management.
• Use SAP and Excel extensively to manage data, analyse KPIs, and provide actionable insights that empower your teams.
• Standardise and streamline customer service processes, leveraging automation to improve efficiency.
• Deliver projects that enhance customer experience while engaging your teams as active participants in change.
• Set clear goals and KPIs, coaching team leaders and supporting personal development.
• Represent customer service in regional sales and operational forums, fostering cross-functional collaboration.
• Build lasting relationships with global sales, operations, production managers, and clients to ensure seamless communication and teamwork.

About You

• Proven experience as a Customer Service Manager or similar leadership role.
• Fluent in French, English, and Spanish; knowledge of Portuguese is a plus. You will also have a UK-based Portuguese team member managing that region.
• Skilled in SAP, Excel, and data-driven decision making.
• Strong background in distribution, supply chain, or manufacturing.
• A genuine relationship-builder who leads by example, embraces collaboration, and nurtures team spirit.
• Experience driving process improvements and managing cross-border teams.
• Willingness to travel internationally regularly to maintain strong team connections.

Why Join?

Join a company that prides itself on being collaborative and team-oriented. Supported by a dedicated Group Customer Service Manager, you'll spend your first six months building trust, understanding the business, and setting the stage for meaningful, lasting impact — both through your leadership and your data insights.

Please submit a cover letter in French or Spanish outlining your interest in the role.

The interview process involves three stages, including a 10-minute presentation in Spanish or French.

Please note that if you are NOT a passport holder of the country for the vacancy, you might need a work permit.

For more information, check our Blog.

Do not include bank or payment details when applying. Applications should be made via the 'Apply now' button.

Created on 04/08/2025 by JR United Kingdom