Customer Service Manager

Anderson Recruitment Ltd; Gloucester; On-site; GBP 32,000 - 40,000; Full time

Job summary

A dynamic business in Gloucester is seeking a Customer Service Manager to lead a team of customer service staff. The role involves driving customer satisfaction, managing client orders, and maintaining a positive team culture. Ideal candidates should have previous team management experience and a friendly demeanor. Salary ranges from £32,000 to £40,000 per annum with additional benefits.

Benefits

Christmas shut down

Annual bonus scheme

Early Friday finish

Free staff lunches twice a week

Ability to buy/sell additional 4 holiday days

Free parking

Good humoured team

Qualifications

• Previous experience managing a team within an office environment.
• Friendly and approachable demeanor.
• Positive approach to challenges.

Responsibilities

• Cultivate a collaborative team environment.
• Drive customer satisfaction by leading a high-performing service team.
• Schedule and facilitate regular team catch-ups.
• Manage the full lifecycle of client orders.
• Act as a primary point of contact for customers and vendors.

Skills

Team management

Customer service

Time management

Problem-solving

Positive demeanor

Job description

Would you like to join a busy and friendly team? Our client, based in Gloucester, is a dynamic, growing business that has been operating for over 20 years. With exciting plans for the future, they are currently recruiting for an enthusiastic individual to join their team on a permanent, full-time basis as a Customer Service Manager.

Full training on the role, company products and processes will be provided, along with other benefits such as free lunch x2 a week, ability to buy/sell additional holidays, free parking, being part of a good-humoured team and more!

Reporting to the MD, you will act as a hands-on manager, encouraging and motivating a team of (at least 4) Customer Service staff as they process b2b client orders, from enquiry, quotation, design, creation and delivery. You will have a positive demeanour and lead by example, with a proactive approach. The aim of this role is to maintain a happy, high-performing and motivated team.

Duties

• Cultivate a collaborative team environment that values open dialogue, knowledge sharing, and mutual support.
• Drive customer satisfaction by leading a high-performing service team focused on delivering a top-notch service.
• Schedule and facilitate regular team catch-ups to track performance metrics, resolve challenges, and explore process enhancements.
• Manage the full lifecycle of client orders, ensuring seamless coordination from initial inquiry through to successful delivery, using integrated business systems (ERP).
• Generate timely and accurate customer quotes.
• Coordinate procurement processes, including issuing and tracking purchase orders with domestic and international suppliers.
• Act as a primary point of contact for both customers and vendors.
• Prioritise service consistency and responsiveness, contributing to strong ongoing relationships with key accounts.
• Bring a hands-on attitude to the role — stepping in to assist colleagues, solve urgent problems, and adapt to shifting priorities.
• Encourage a supportive culture where team members feel empowered to ask for help and offer it in return.
• Supported continuous operational improvement by identifying bottlenecks and contributing to better systems or approaches.

Experience

• Previous experience managing a team within an office environment
• Friendly and approachable demeanour
• Positive approach
• Use time management to manage varying deadlines and priorities.

Hours

Monday – Friday, 8am - 5pm (4.30pm finish on a Friday!) – Office based

Salary

£32,000 - £40,000 per annum, negotiable/depending on experience + benefits including:

• Christmas shut down
• Annual bonus scheme
• Early Friday finish
• Free staff lunches twice a week
• Ability to buy/sell additional 4 holiday days
• Free parking
• Good humoured team!