Customer Service Manager

We are looking for an experienced Customer Service Manager from a B2B product based background to manage a team of sales account managers in the B2B and Trade Account team. This is a first-hand B2B sales account manager role and a team manager position in one, leading from the front and responsible for wholesale trade account customers as well as a team of three sales account managers.

You will be working in a well-known and established business that supplies into wholesale and retail clients. This role is initially offered on a 12-month fixed term contract.

This Customer Service / Wholesale Manager role includes:

• Managing the Customer Service Sales team to achieve wholesale targets including inductions, training and 1 to 1 performance appraisals
• Implementing strategies to drive internal sales performance with existing trade accounts and new trade account enquiries
• Reporting directly to Senior Management on all aspects of wholesale performance which will include client feedback on products and services, suggesting ideas for improvements and the like
• Visiting trade customers across the UK representing the business and managing key relationships in order to increase revenue
• Management of sales orders through email, online, telephone and face to face client communication

Skills & experience required:

• People / team management experience is essential
• Experience within a B2B product based business
• Direct sales account management experience
• A full UK driving licence is required
• The successful candidate will be required to undertake a DBS check and any offers of employment will be subject to this and employment references

Hours, salary and company benefits:

• Monday to Friday 9am to 5pm
• Up to GBP35,000
• Monthly bonus scheme after 3 months employment
• Staff discounts
• Pension scheme
• 20 days holiday plus bank holidays
• Regular social events
• Further benefits after 6 month probation period

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.