Customer Service Manager

Myer; Doncaster; On-site; GBP 32,000 - 45,000; Full time

Job summary

Myer is seeking a Customer Service Manager for its Doncaster location. You will lead teams to deliver exceptional service while managing operations and driving financial performance. This role is ideal for those with retail management experience looking for career advancement in a dynamic environment.

Benefits

Career development and succession planning

Team Member discounts

Access to volunteer and lifestyle leave

Qualifications

• Experience as a Retail Manager or similar role.
• Strong collaborative skills with a hands-on approach.
• Ability to meet KPIs and manage performance.

Responsibilities

• Manage daily department operations to enhance customer satisfaction.
• Inspire and develop the team through effective coaching.
• Foster a high-performance customer-first culture.

Skills

People leadership

Customer service

Commercial acumen

Time management

Job description

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Job no: 943531
Work type: Permanent / Full time
Location: Doncaster

As a Customer Service Manager at Myer Doncaster you’ll be the driving force behind our customer service excellence — leading teams across multiple departments to deliver outstanding service and achieve strong results.

Champion the Myer strategy, manage daily operations, and provide ongoing coaching and leadership to your team. Reporting to the Assistant Store Manager and working closely with the broader leadership team, this pivotal role offers excellent opportunities for career progression and succession planning.

About The Role:

• Lead and manage daily department operations to drive customer satisfaction and financial performance
• Inspire and develop your team through effective coaching, feedback, and recognition
• Foster a high-performance, customer-first culture by role modelling service excellence
• Maximise team productivity through smart workforce planning and task delegation
• Spend quality time on the floor to lead by example and gain valuable customer insights
• Empower and mentor your team to become the next generation of Myer leaders.

About You:

• Previous experience as a Retail Manager, Area Manager or similar, ideally in Retail or Department Store environment
• Strong people leadership skills with a 'hands-on', collaborative approach
• Demonstrated ability to drive team performance, meet KPIs and manage performance effectively
• Customer focused with superior customer service skills
• Strong commercial acumen and understanding of retail operations
• Excellent time management and prioritisation skills

Benefits to you:

• Be part of a supportive and dynamic leadership team
• Access to career development and succession planning opportunities
• Exciting Team Member discounts and exclusive offers
• Access to volunteer, parental and lifestyle leave
• Service Recognition, Inspirational People Awards, and more!

Our management teams work across fortnightly rotating rosters to meet key store trading hours, including weekends and extended/peak trade ( Black Friday and Christmas-New Years).

Apply now and take the next step in your retail leadership career!

From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work.

Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re encouraged to be yourself, share your ideas and are entrusted to deliver your very best.

Here, you’re not only an employee. You’re a valued Team Member with real dreams that we want to help you chase, no matter how big or small. At Myer, we’re all about making your work life meaningful. We want you to experience life’s special moments fully, which is why we take pride in offering balance and flexible options to get you to where you want to be.

Wherever you are and wherever you’re going, we’ll meet you there and get you to your destination. With your enthusiasm and our support, we’re fully committed to helping you thrive and flourish. The future lies in your hands.

Aust. Working Rights: To be eligible to apply for this job, you must have Australian working rights. For further information contact the Australian Department of Immigration.

Equal Opp. Employer: We pride ourselves on the diversity of the people who work at Myer, representing the community in which we serve.

Agency note: Myer Pty Ltd does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. Any candidates submitted in an unsolicited manner, will be considered a direct candidate application to Myer and no fee will be payable.