Customer Service Manager

Michael Page (UK); Doncaster; On-site; GBP 48,000 - 55,000; Full time

Job summary

A leading manufacturing business in Doncaster seeks a Customer Service Manager to oversee two teams across the UK and Europe. The role entails leadership in service delivery, process standardization, and stock management, offering a competitive salary and additional benefits including a bonus, private medical insurance, and 25 days holiday.

Benefits

Private medical insurance

Free parking

25 days holiday (plus bank)

Up to 10% bonus

Qualifications

• Experience managing a Customer Service function.
• Experience within a manufacturing/engineering/supply chain background.
• Record of supporting both UK & European Customers.

Responsibilities

• Lead and manage the UK & European Customer Service Administration teams.
• Develop processes across European Customer Service functions.
• Own the order management process and ensure compliance.

Skills

Customer Service Management

Process Development

Stock Management

Job description

• Customer Service Manager
• Manufacturing & Engineering Sector

About Our Client

Page Group are delighted to be working in partnership with an international manufacturing business within the engineering space, on the appointment of a newly created, Customer Service Manager role

Reporting into the UK MD, the role will manage 2 customer service teams, x1 UK & x1 in Europe

Job Description

• Lead and manage the UK & European Customer Service Administration teams to deliver exceptional service to B2B customers
• Develop process and procedures across European Customer Service function to ensure best practise is shared and standardise ways of working across both sites
• Work with MD and other Senior Stakeholders to support business wide objectives through the customer service functions
• Manage and allocate stock levels to ensure customer demand and needs can be met, working closely with both production and purchasing
• Own the order management process, ensuring the smooth and timely movement of customer orders in line with pre agreed expectations
• Ensure export documentation for customer orders is completed in line with compliance and regulatory requirements

The Successful Applicant

• Experience managing a Customer Service function
• Experience within a manufacturing / engineering / supply chain background
• Record of supporting both UK & European Customers
• Ability to build and implement process and procedures

What's on Offer

Based in Doncaster, the Customer Service Manager will join a leading manufacturing business supporting the Engineering sector

The role will be 9-5 Monday to Friday on site

Salary of £48,000 - £55,000 plus up to 10% bonus, private medical insurance, free parking, 25 days holiday (plus bank) and a number of other benefits