Customer Service Manager

Parker Aerospace; Dewsbury; On-site; GBP 35,000 - 55,000; Full time

Job summary

Parker Hannifin is seeking a Customer Service Team Leader in a manufacturing environment to drive excellence for OE customers, distributors and internal teams. You will lead a skilled service group, ensure accurate order handling and timely delivery, and embed LEAN practices across the function.

The role requires strong leadership, detailed analysis, and collaboration with planning, operations and sales to enhance service performance and customer satisfaction.

Qualifications

• Extensive experience in customer facing or supply chain leadership.
• Familiar with IATF requirements for large OE customers.
• Accurate with strong attention to detail and deadlines.
• Knowledge of Parker’s JDE manufacturing and sales systems is a plus.
• Strong analytical skills using Excel; Power BI experience is advantageous.

Responsibilities

• Provide a safe working environment for all team members.
• Monitor divisional performance and prepare management reports (CXR, LISC, backlog, forecast).
• Manage the sales force ticket system for customer requests and response times.
• Verify demand and accuracy of order entries; oversee changes and resolutions.
• Coordinate with planning, operations and supply chain on service risks and delays.
• Partner with sales to support relationships and customer reviews.
• Communicate clearly with external customers and internal teams.
• Lead, coach and develop the customer service team for quality support.
• Apply LEAN principles to improve service, efficiency and costs.

Skills

Customer service leadership

Attention to detail

Strong analytical skills

Experience with OE customers

Tools

JDE

Excel

Power BI

Power Pivot

Job description

Responsibilities

Do you have what it takes to shape a better tomorrow? We’re Parker, a multinational company. We move things, people and ideas forward. Working with us means belonging to a passionate, dynamic and innovative team, empowered to make a difference. We’re looking for team players to provide our customers with high-quality products, systems and services across a wide range of industries. By joining our team, you’ll have the chance to develop yourself and explore different opportunities within the Company.

Job Purpose

To promote a customer-focused culture aligned with Parker values and best-in-class business standards by ensuring responsive, accurate and professional support for OE customers, distributors,internal sales teams,operations and supply chain partners. This roleis responsible for managing customer service processes, developing teamcapability, supporting order fulfilment excellence across multiplechannels and driving continuous improvement in service performance,communication and customer satisfaction.

Your responsibilities

• Provide a safe working environment for all team members.
• Monitors divisional performance and prepare management reports for Customer Excellence (CXR), LISC metrics, backlog, sales and forecast order entry.
• Manage the sales force ticket system for customer requests to ensure customer inquiries are handled accurately and within established response-time expectations.
• Monitors customers’ demand to validate accuracy of order entries, overseeingchanges and issue resolution.
• Coordinate with production planning,operations and supply chain to address service risks andcustomer-impacting delays.
• Partner with sales and account management to support customer relationships, service reviews and represent the division in customer meetings.
• Provides clear and accurate communication with external customers, internal sales companies, divisionaldepartments and the European Distribution Center.
• Lead, coach and develop the customer service team to deliver consistent, high-quality support.
• Apply LEAN principles to improve service, increase efficiency and reduce costs and increase engagement.

Who we are looking for

• Extensive experience working in customer facing/supply chain leadership role.
• Familiar with IATF requirements and dealing with large OE customers.
• Accurate with good attention to detail with ability to meet deadlines.
• Previous knowledge and experience of using Parker’s JDE manufacturing and sales systems would be an advantage.
• Strong analytical skills with high level of PC skills withproficiency in JDE, Excel, especially pivots/power pivot (Power BI an advantage).

What we offer

• Solid employer present on the market for over 100 years.
• Company values that encourage trust, respect, collaboration and professional growth.
• Open environment: we are excited to hear your ideas!
• Attractive compensation packages designed to hire and retain the best talents in the industry including a competitive pension scheme.

EMEA Business Descr

Parker Hannifin EMEA Sàrl (“PHEMEA”), based in Etoy, Switzerland, is the Principal Operating Company for Parker in the EMEA region. It is supported by a network of Parker Manufacturing Divisions and Sales Company Entities. The Filtration Group EMEA is a strategic business Group within PHEMEA. Engine & Mobile Filtration EMEA (EMFE) is a key service provider to PHEMEA.

Equal Employment Opportunity

Parker is an equal opportunity employer and does not discriminate on grounds of age, race, religion, ethnic origin, gender, sexual orientation or disability in relation to recruitment and employment.