Customer Service Manager

Prime Appointments Ltd; Chelmsford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in Chelmsford is looking for a proactive Customer Services Manager to enhance their customer service operations. The ideal candidate will lead a dynamic team, manage customer concerns, and implement service improvements. Applicants should have 3-5 years of relevant experience and strong leadership skills. This permanent, full-time role offers a salary between £30,000 and £35,000, alongside benefits such as a performance-based bonus and pension plan.

Benefits

Performance-based bonus scheme

Pension plan

Qualifications

• 3-5 years in customer service with experience managing teams.
• Strong leadership, communication, and problem-solving abilities.
• Familiarity with customer service platforms such as Zendesk.

Responsibilities

• Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction.
• Manage escalated customer concerns, ensuring timely and effective resolution.
• Design and refine customer service policies and workflows to boost efficiency and service quality.

Skills

Leadership

Communication

Problem-solving

Tools

Zendesk

Job description

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Our client based in Chelmsford is seeking a proactive Customer Services Manager to lead their customer service team in a permanent, full-time role. The position offers a salary range of £30,000 to £35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

Manage escalated customer concerns, ensuring timely and effective resolution

Design and refine customer service policies and workflows to boost efficiency and service quality

Monitor key metrics and customer feedback to identify trends and areas for improvement

Collaborate with other departments to ensure a seamless customer journey

Required skills and experience:

3-5 years in customer service with experience managing teams

Strong leadership, communication, and problem-solving abilities

Familiarity with customer service platforms such as Zendesk

Experience engaging directly with customers through multiple channels

Performance-based bonus scheme

Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs