Customer Service Manager

Travail Employment Group; Bristol; On-site; GBP 32,000 - 35,000; Full time

Job summary

A leading manufacturing business in Bristol is seeking a Customer Service Manager to oversee the customer services team and operations. The ideal candidate will have extensive team leadership experience and a strong focus on customer service excellence. This full-time role offers a salary of £32,000 to £35,000 with benefits including free lunch and profit-sharing bonuses. Apply for immediate consideration or call for more information.

Benefits

Free Lunch

Profit Share Bonus

23 days Holiday plus Bank Holidays

On-site Parking

Modern office Environment

Qualifications

• Team leadership and mentoring experience in customer services is essential.
• Experience in managing customer service operations.
• Knowledge of performance monitoring and process improvements.

Responsibilities

• Lead the customer services team to deliver exceptional service.
• Oversee customer services operations and standards.
• Drive continuous improvements within the department.
• Manage escalated customer queries and resolutions.

Skills

Team Leadership experience

Customer service excellence focused

Performance monitoring

Process improvement experience

Experience with e-commerce platforms

Working knowledge of ERP and CRM systems

Job description

Customer service Manager

£32,000 to £35,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, Flexible start and Finish times, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays

A leading manufacturing business who are currently seeking a customer service manager to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working and leading a team of 3, having close working relationships with further departments, this customer service manager opportunity will see you :

• Leading the customer services team to deliver exceptional customer services to clients


• Oversee all aspects of customer services operations


• Drive continuous improvements within the department


• Ensuring that customer services standards are upheld,, KPIS are met and process's within the team are upheld


• General department reporting for senior management


• Managing escalated customer queries and resolving

The successful customer service manager will have a need to hold :

• Team Leadership experience in supporting, leading, developing and being a mentor to a customer services team


• Customer services excellence focused


• Experienced in performance monitoring


• Process improvement experienced


• E-commerce platforms experience would be beneficial


• Holding ERP and CRM systems user experience

This customer service manager role would be the ideal role for someone who has worked as a customer services team leader, customer services manager or within a senior customer services role. If you are looking for an opportunity to grow, an opportunity to step up in your career or continue at a managers level, don't miss out on this fantastic opportunity.

This is an exciting opportunity to join a team orientated business with continued drive to further grow. As the customer service manager, you will gain the opportunity to feel valued for your contributions to the business which will also bring you further rewards.

Benefits include :

• Fantastic salary of £32,000 to £35,000 per annum


• Full time working hours


• Free Lunch, daily


• Profit Share Bonus


• 23 days Holiday plus Bank Holidays


• On site Parking with free electric car charging


• No bank holidays, No weekends


• Modern office Environment

Apply for your immediate consideration or call for further information on 07778150198 or 0117 934 9770.

You can also apply directly to [e-mail]

Travail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.