Customer Service Manager

Holt Recruitment Group Limited; Bournemouth; On-site; GBP 42,000 - 50,000; Full time

Job summary

A recruitment agency in Bournemouth is seeking a Customer Service Manager to lead a team in delivering exceptional service. The ideal candidate will have over 5 years of experience, excellent communication skills, and knowledge in ERP systems. This role involves managing customer support activities and implementing strategies to enhance service delivery and customer satisfaction. Competitive salary and benefits offered.

Benefits

FREE onsite parking

Qualifications

• Minimum 5 years of experience as a Customer Service Manager.
• Excellent knowledge in ERP systems.
• Strong communication and leadership skills.

Responsibilities

• Manage day-to-day customer support activities.
• Design and implement strategies to improve service delivery.
• Enhance the customer journey for a smooth experience.
• Analyze service workflows and performance metrics.
• Guide new hires through onboarding processes.
• Prepare and deliver regular reports on performance.
• Monitor customer feedback to enhance satisfaction.

Skills

Previous experience as a Customer Service Manager

Excellent knowledge in ERP systems

Strong communication and leadership skills

Dealing with International customer service

Job description

Customer Service Manager
Location: Bournemouth
Salary: £50,000 per annum DOE
Hours: Monday – Friday
FREE onsite parking

Our client is seeking a standout Customer Service Manager – someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement.

Duties:

- Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service
- Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency
- Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience
- Identify and adopt new technologies or digital tools that can streamline service operations and improve response times
- Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions
- Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development
- Prepare and deliver regular reports aligned with organizational goals and performance expectations
- Continuously assess order processing functions—such as tracking, fulfilment, and customer follow-up—to identify inefficiencies and areas for improvement
- Develop and implement best practices for internal communication to improve team collaboration and service consistency
- Set clear performance benchmarks and lead the team in achieving service quality and productivity targets
- Monitor and evaluate customer feedback to address pain points and proactively enhance satisfaction
- Lead and support initiatives focused on improving process efficiency and overall service performance at the operational level


Skills:

- Previous experience as a Customer Service Manager (minimum 5 years)
- Excellent knowledge in ERP systems
- Strong communication and leadership skills
- Dealing with International customer service is desired but not essential


To apply, or for more information please contact Shannon on 07441919648 or send an updated cv to [e-mail]